Key responsibilities include:

• Complete responsibility and oversight of day-to-day operations of the site, ranging from janitorial to life-safety, space planning, food and beverage, events and all programs and services in-between
• Take the lead to address local safety, security, and facilities-related concerns and communicate status and updates effectively
• Responsible for the oversight of all vendor services, including quarterly business reviews, and monitoring and driving vendors to meet Okta's service level agreements (SLA) and key performance indicator (KPI) requirements

In addition, you will oversee the Toronto Operations budget; partner with Finance on all items ranging from capex/opex, accruals, forecasts, etc. You will also manage the coordination and implementation of capital projects working closely with the Global Workplace Project Management team.

To be successful in this role, you will need to have a strong management and leadership skills with experience managing direct reports and cross-functional teams. You should also have self-starting capabilities, exceptional organizational, analytical, and financial acumen, and strong verbal and written communication skills across all organizational levels.

The ideal candidate will have a background in Workplace Services with a commitment to exceptional customer service and positive employee experience. Proficiency with workplace management systems (Space IQ, Coupa, ServiceNow, Scout, Asana, GSuite, Atlassian) is also required.

This is a full-time role based in our Toronto office, M-F onsite required (5 days onsite), and reports to the Director, Global Workplace Operations.

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