Amazon's transportation systems get millions of packages to customers worldwide from checkout to shipment tracking to delivery. Our systems team owns the input for the services that handle thousands or requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, maintain business rules for millions of unique products, and improve experience for online shoppers while optimizing the network to eliminate excess cost. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build a transportation network that scales the business, leads the industry through innovation and delights millions of customers worldwide.

As a Transportation Specialist, you will support services which model Amazon's transportation network and carrier capabilities/constraints, optimizes it for cost and exposes it to other systems in Amazon. You will manage configurations in Amazon tools, identify technical dependencies, co-ordinate with cross-functional teams to ensure timely and successful delivery of projects and programs. These services improve customer experience by providing better promises and drive fulfillment planning and execution to lower transportation cost. It is a critical part of Amazon's ordering and fulfillment pipeline. Successful candidates would be ones who can prioritize well, communicate clearly, and have a consistent track record of delivery.

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Your key responsibilities will include communicating with external customers and internal customers for ad-hoc cancellations, delays, or any other disruptions in the transportation network. You must be able to systematically escalate problems or variance in information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

In addition, you will be responsible for pulling data from numerous databases using Excel, Access, SQL, and/or other data management systems, and performing ad-hoc reporting and analysis as needed. You will develop and/or understand performance metrics to assist with driving business results.

As a Transportation Specialist, you will demonstrate excellent time-management skills by providing real-time customer experience while working in a fast-paced operating environment. You will work within various time constraints to meet critical business needs, while measuring and identifying activities performed.

The RO (Relay Operations) team is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting India operations. The team deals with the Amazon supply chain network right from First Mile till the Last Mile Delivery Stations. In case of any exceptions, RO steps in to resolve the issue and keeps all the stakeholders informed of the proceedings.

Along with tactical problem-solving, the team is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and analysis of network data.

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