As a Transport Administrator / Traffic Dispatcher, you will be responsible for managing the day-to-day organisation of operations in the depot through the allocation and basic routing of vehicles.

Your core responsibilities include optimising routes and vehicle utilisation to deliver top-class service, managing driver availability and ensuring compliance with regulations, overseeing vehicle checks, safety, and maintenance, handling admin tasks like payroll, timesheets, tachograph records, and reporting, and driving cost-efficiency by analysing depot data and improving operations.

This is a dynamic role that requires a solutions-driven mindset and a knack for problem-solving. You will also have the chance to get hands-on with employee engagement and improvement initiatives.

Requirements include a strong knowledge of the local area, the ability to plan, prioritise, and meet tight deadlines, a solutions-driven mindset and a knack for problem-solving, and proficiency with business software and MS Office (especially Excel).

If you thrive in a dynamic environment and are passionate about delivering an exceptional service, this is the role for you.

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Principal Accountabilities:

• Liaise daily with operational staff to achieve a safe and best-in-class service delivery.
• Manage route efficiency and utilise optimum disposal outlets within the area to ensure effective use of vehicles and facilities.
• Manage driver availability and coverage in line with legislation and company procedures to ensure suitable coverage at all times.
• Perform administrative duties, including input of pay and bonus onto the company systems, and accurate input of disposal information.
• Supervise vehicle availability on a daily basis, ensuring drivers have completed their checks in accordance with company policy.
• Contribute towards ongoing cost control, actively seeking to improve efficiency and reduce operating costs.
• Ensure all administrative tasks associated with the Dispatch office are completed, including time sheets, tachograph records, payroll records, holiday rotas, and resolution of QLS.

In conjunction with the Depot Manager, ensures that mandatory training, induction, and toolbox talks are delivered in line with company policy.

Person Specification:

• Experience of working in a traffic office or logistics environment would be ideal.
• Experience of the Waste Management industry would be beneficial.
• Strong administrative background.
• Highly organised with the ability to multi-task.
• Confident use of all Microsoft Office programmes, such as Outlook, Word, and Excel.
• Strong communication skills.
• Customer Service experience within a minimum of 1 year in a customer-facing or call centre environment.

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