At bunq, we make life easy. That means every payment should be fast, safe, and stress-free. When something looks off, users count on us to act fast , with precision, clarity, and care.

You'll lead a team of transaction review agents that while ensuring we're always one step ahead without compromising the user experience.

Responsibilities

Take ownership

• Ensure high accuracy in Transaction Reviews by maintaining a low error rate in identifying and blocking suspicious transactions while ensuring legitimate transactions are processed smoothly

• Manage escalations efficiently by making sure user inquiries regarding transaction reviews are addressed within the required timeframe

• Work on continuously improving our review processes by keeping up with evolving suspicious patterns and regulatory requirements

You'll thrive in our environment if this sounds like you:

• Your keen attention to detail allows you to spot anomalies in transactions while ensuring error rates remain low

• You're familiar with AI and machine learning models, and you know how to leverage them to streamline processes and enhance accuracy

• You know how to handle escalations and user inquiries efficiently, ensuring swift resolution with solutions for long-term impact

• You're passionate about working in a data-driven environment

Requirements

• You're fluent in English

• You’re familiar with transaction monitoring, compliance regulations, and have experience managing operational processes

• You’ve successfully led a team before and know how to inspire and influence your team to achieve their best

• You understand compliance standards and regulatory requirements, enabling you to ensure adherence while improving how things are done

• You can develop realistic schedules and operational plans to tackle backlogs while maintaining high quality and accuracy

XML job scraping automation by YubHub