The ideal candidate will play a key role in creating engaging, memorable activities for teens and families, while ensuring a culture of service excellence, safety, and health. This position is a fantastic opportunity for someone passionate about inspiring youth, fostering teamwork, and contributing to an exceptional guest experience.

Responsibilities:

• Consistently exceed Youth and Family Experience targets by promoting a personalized, guest-centric culture.
• Foster a culture that drives guest satisfaction, service excellence, and employee engagement.
• Inspire the Youth Staff team, ensuring accountability for delivering outstanding programming.
• Utilize Princess MedallionClass products, services, and applications to enhance the guest experience.
• Partner with the Youth Activities Manager to ensure the effective delivery and execution of youth programs.
• Oversee all aspects of the Teen Program, ensuring consistent quality and an engaging environment for teens and families.
• Identify and communicate guest feedback, complaints, and requests, ensuring a timely response to any issues.
• Support operational efficiencies and share best practices with the team.
• Uphold company and public health standards for all youth programming.
• Maintain a visible presence in the youth centers, supporting staff and participants and ensuring a safe environment.
• Manage and monitor inventory of program supplies and equipment, ensuring efficient use and timely procurement needs.

Requirements:

• Degree or diploma in Education, Recreation, Child Development, Hospitality, or a related field preferred.
• CPR and First Aid certification required (or willingness to obtain prior to embarkation).
• Child safeguarding training or certification is a strong asset.
• Minimum 2 years of experience in youth programming, education, or recreational leadership, with at least 1 year in a supervisory role.
• Proven track record of successfully implementing and managing Youth Staff programs.
• Proficiency in MS Office (PowerPoint, Word, Excel, Teams).
• Familiarity with MedallionClass or similar guest engagement platforms is an advantage.
• Strong leadership skills with previous experience managing international teams.
• Excellent communication skills, fluent in English (both written and spoken).
• Passionate about working with teens and families, creating meaningful and memorable experiences.
• Exceptional people skills with a warm, friendly, and caring personality.
• Strong guest service orientation, with the ability to consistently exceed guest expectations.
• Ability to handle guest feedback and concerns with professionalism and empathy.
• Ability to establish and maintain professional working relationships in a diverse cultural environment.

Benefits:

• A competitive salary package.
• Your comfortable single cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

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