In this role, you'll be responsible for the day-to-day manual processing and stakeholder coordination required to keep these programs running smoothly. As our technical training ecosystem evolves, so does this individual contributor role, and you'll also act as a catalyst for process innovation.

Key responsibilities include:

• Executing the Ford Accepted Service Training (FAST) program by reviewing training histories, comparing to Ford training, issuing equivalencies, and tracking metrics.
• Spearheading the transition in FAST from manual tracking to automated workflows, actively exploring and implementing AI-assisted tools to streamline training history reviews and process scalability.
• Administering the Automotive Career Exploration (ACE) portal, processing applications for new programs, updating existing frameworks, and performing backend data management.
• Spearheading the pivot from volume to value for ACE, launching planned portal dashboards and digital platforms.
• Leading ACE pilots designed to improve the program - troubleshooting issues, providing instructor usage reporting, and ensuring seamless Learning Management Systems (LMS) integration.
• Partnering with the Curriculum Team annually to ensure program alignment and drive curriculum enhancements as well as potential training equivalencies.
• Creating and distributing clear, comprehensive training materials for field teams and schools to clarify processes and digital tool usage.

Data Analysis & Insights:

• Gathering, analyzing, and synthesizing data from multiple sources (training utilization, portal activity, and outcomes) to drive continuous improvement and operational decision-making.
• Translating complex data into actionable insights and clear reports, effectively communicating program performance and metrics to the People Leader and key stakeholders.
• Proactively identifying trends, bottlenecks, and opportunities through data analysis to inform process updates and efficiency gains.
• Ensuring data integrity and accountability across platforms, grounding decisions in measurable outcomes.

Technology Enablement & Vendor Collaboration:

• Assessing current manual workflows and helping identify, explore, and implement automation, AI-driven, or digital tools to improve efficiency, scalability, and the user experience.
• Managing monthly data reporting and system transfers, ensuring seamless integration and data accuracy between external LMS platforms and Ford’s STARS system.
• Acting as the primary liaison with portal and LMS suppliers, troubleshooting system issues, managing user access, and advocating for functionality enhancements.
• Exploring innovative approaches to accelerate and simplify administrative processes without sacrificing quality.

End-to-End Vehicle Donation Operations:

• Collaborating with the Damaged Vehicle Operations team to identify total-loss vehicles suitable for educational donation.
• Partnering with the field teams to strategically match donation vehicles with the most qualified educational institutions and sponsoring Dealers.
• Managing end-to-end logistics: arranging shipping quotes (Dealer-paid and Ford-paid), dispatching shipments, and handling ad hoc out-of-process requests.
• Coordinating cross-functionally with the Office of General Counsel (OGC) to address school contract modifications, and working with 3rd-party titling companies to secure MSOs/titles and transfer ownership.

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