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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8ff15231-cff"},"title":"Technician Success Process Coordinator","description":"<p>We&#39;re seeking a Technician Success Process Coordinator to empower the next generation of automotive technicians through the daily execution and continuous improvement of key educational and developmental programs (FAST, ACE, and Vehicle Donations).</p>\n<p>In this role, you&#39;ll be responsible for the day-to-day manual processing and stakeholder coordination required to keep these programs running smoothly. As our technical training ecosystem evolves, so does this individual contributor role, and you&#39;ll also act as a catalyst for process innovation.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Executing the Ford Accepted Service Training (FAST) program by reviewing training histories, comparing to Ford training, issuing equivalencies, and tracking metrics.</li>\n<li>Spearheading the transition in FAST from manual tracking to automated workflows, actively exploring and implementing AI-assisted tools to streamline training history reviews and process scalability.</li>\n<li>Administering the Automotive Career Exploration (ACE) portal, processing applications for new programs, updating existing frameworks, and performing backend data management.</li>\n<li>Spearheading the pivot from volume to value for ACE, launching planned portal dashboards and digital platforms.</li>\n<li>Leading ACE pilots designed to improve the program - troubleshooting issues, providing instructor usage reporting, and ensuring seamless Learning Management Systems (LMS) integration.</li>\n<li>Partnering with the Curriculum Team annually to ensure program alignment and drive curriculum enhancements as well as potential training equivalencies.</li>\n<li>Creating and distributing clear, comprehensive training materials for field teams and schools to clarify processes and digital tool usage.</li>\n</ul>\n<p>Data Analysis &amp; Insights:</p>\n<ul>\n<li>Gathering, analyzing, and synthesizing data from multiple sources (training utilization, portal activity, and outcomes) to drive continuous improvement and operational decision-making.</li>\n<li>Translating complex data into actionable insights and clear reports, effectively communicating program performance and metrics to the People Leader and key stakeholders.</li>\n<li>Proactively identifying trends, bottlenecks, and opportunities through data analysis to inform process updates and efficiency gains.</li>\n<li>Ensuring data integrity and accountability across platforms, grounding decisions in measurable outcomes.</li>\n</ul>\n<p>Technology Enablement &amp; Vendor Collaboration:</p>\n<ul>\n<li>Assessing current manual workflows and helping identify, explore, and implement automation, AI-driven, or digital tools to improve efficiency, scalability, and the user experience.</li>\n<li>Managing monthly data reporting and system transfers, ensuring seamless integration and data accuracy between external LMS platforms and Ford’s STARS system.</li>\n<li>Acting as the primary liaison with portal and LMS suppliers, troubleshooting system issues, managing user access, and advocating for functionality enhancements.</li>\n<li>Exploring innovative approaches to accelerate and simplify administrative processes without sacrificing quality.</li>\n</ul>\n<p>End-to-End Vehicle Donation Operations:</p>\n<ul>\n<li>Collaborating with the Damaged Vehicle Operations team to identify total-loss vehicles suitable for educational donation.</li>\n<li>Partnering with the field teams to strategically match donation vehicles with the most qualified educational institutions and sponsoring Dealers.</li>\n<li>Managing end-to-end logistics: arranging shipping quotes (Dealer-paid and Ford-paid), dispatching shipments, and handling ad hoc out-of-process requests.</li>\n<li>Coordinating cross-functionally with the Office of General Counsel (OGC) to address school contract modifications, and working with 3rd-party titling companies to secure MSOs/titles and transfer ownership.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_8ff15231-cff","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Ford Motor Company","sameAs":"https://www.ford.com/","logo":"https://logos.yubhub.co/ford.com.png"},"x-apply-url":"https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/62467?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$74,300-$124,500","x-skills-required":["data management","process improvement","training coordination","automated workflows","AI-assisted tools","portal administration","learning management systems","curriculum development","data analysis","reporting","stakeholder communication","technology enablement","vendor collaboration","vehicle donation operations","logistics management","contract negotiation"],"x-skills-preferred":[],"datePosted":"2026-04-28T13:08:53.849Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Allen Park, MI"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Automotive","skills":"data management, process improvement, training coordination, automated workflows, AI-assisted tools, portal administration, learning management systems, curriculum development, data analysis, reporting, stakeholder communication, technology enablement, vendor collaboration, vehicle donation operations, logistics management, contract negotiation","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":74300,"maxValue":124500,"unitText":"YEAR"}}}]}