{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/technical-support-engineer-ii"},"x-facet":{"type":"title","slug":"technical-support-engineer-ii","display":"Technical Support Engineer Ii","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_1d199d26-f75"},"title":"Technical Support Engineer II","description":"<p>Engineer the Future with Us</p>\n<p>We currently have 700 open roles</p>\n<p><strong>Innovation Starts Here</strong></p>\n<p>Find Jobs For</p>\n<p>Where?When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.</p>\n<p><strong>Technical Support Engineer II</strong></p>\n<p>Tokyo, Japan</p>\n<p>Save</p>\n<p><strong>Category</strong></p>\n<p>Engineering</p>\n<p><strong>Hire Type</strong></p>\n<p>Employee</p>\n<p><strong>Job ID</strong></p>\n<p>13711</p>\n<p><strong>Date posted</strong></p>\n<p>04/07/2026</p>\n<p><strong>Alternate Job Titles:</strong></p>\n<ul>\n<li>Thermal Simulation Support Engineer</li>\n</ul>\n<ul>\n<li>CAE Technical Support Specialist</li>\n</ul>\n<ul>\n<li>Electronic Design Support Engineer</li>\n</ul>\n<ul>\n<li>Simulation Software Application Engineer</li>\n</ul>\n<ul>\n<li>Customer Success Engineer – Thermal Analysis</li>\n</ul>\n<p><strong>Main Responsibilities:</strong></p>\n<ul>\n<li>Provide expert technical support for Ansys thermal analysis software to customers and channel partners, focusing on electronics, PCBs, and semiconductor packages.</li>\n</ul>\n<ul>\n<li>Apply configuration, integration, and troubleshooting techniques to resolve customer issues efficiently and effectively.</li>\n</ul>\n<ul>\n<li>Adhere to established support processes to ensure high-quality, timely responses and maximize customer satisfaction.</li>\n</ul>\n<ul>\n<li>Develop deep technical expertise in configuring and deploying simulation software across multiple engineering domains.</li>\n</ul>\n<ul>\n<li>Collaborate with engineering and product teams by submitting product enhancement requests, defect reports, and participating in field testing of new releases.</li>\n</ul>\n<ul>\n<li>Support sales and marketing efforts by delivering product demonstrations, webinars, and training sessions to facilitate customer adoption and engagement.</li>\n</ul>\n<ul>\n<li>Contribute to the development of best practices and technical documentation for internal and external stakeholders.</li>\n</ul>\n<ul>\n<li>Participate in strategic team and company initiatives, including continuous improvement projects and cross-functional collaborations.</li>\n</ul>\n<p><strong>The Impact You Will Have:</strong></p>\n<ul>\n<li>Accelerate customer innovation in electronics and semiconductor design through timely and effective technical support.</li>\n</ul>\n<ul>\n<li>Enhance the value and adoption of Ansys simulation tools, leading to increased customer satisfaction and loyalty.</li>\n</ul>\n<ul>\n<li>Drive product quality improvements by channeling customer feedback and field insights to development teams.</li>\n</ul>\n<ul>\n<li>Empower customers to automate and optimize engineering workflows, reducing time-to-market for new products.</li>\n</ul>\n<ul>\n<li>Strengthen Synopsys’ reputation as a trusted partner for advanced simulation and design solutions in the APAC region.</li>\n</ul>\n<ul>\n<li>Support the broader sales and marketing strategy by enabling successful customer demonstrations and technical enablement activities.</li>\n</ul>\n<ul>\n<li>Foster a culture of innovation, collaboration, and technical excellence within the support engineering team.</li>\n</ul>\n<p><strong>What You’ll Need:</strong></p>\n<ul>\n<li>Bachelor’s or Master’s degree in Mechanical Engineering or Physics; Ph.D. a plus.</li>\n</ul>\n<ul>\n<li>Minimum 1 year of hands-on experience with thermal simulation tools such as Ansys Icepak, Ansys Mechanical, HeatDesigner, or FloTHERM (industry or academic).</li>\n</ul>\n<ul>\n<li>Strong communication skills in both Japanese and English, with the ability to explain technical concepts clearly.</li>\n</ul>\n<ul>\n<li>Proficiency in automating engineering workflows using Python, C#, JavaScript, or similar programming languages.</li>\n</ul>\n<ul>\n<li>Demonstrated experience in technical writing and presentation, particularly in an engineering or software context.</li>\n</ul>\n<ul>\n<li>Ability to travel up to 25% domestically and internationally as required.</li>\n</ul>\n<ul>\n<li>Familiarity with integrated circuits, semiconductor packages, printed circuit boards, and electronic assemblies is preferred.</li>\n</ul>\n<ul>\n<li>Experience with debugging software and creating macros for workflow efficiency is an advantage.</li>\n</ul>\n<p><strong>Who You Are:</strong></p>\n<ul>\n<li>Analytical thinker with strong problem-solving skills and attention to detail.</li>\n</ul>\n<ul>\n<li>Effective communicator, able to collaborate cross-functionally and with customers at all technical levels.</li>\n</ul>\n<ul>\n<li>Self-motivated learner, eager to acquire new knowledge and adapt to evolving technologies.</li>\n</ul>\n<ul>\n<li>Highly organized, with strong time management and a sense of urgency in delivering results.</li>\n</ul>\n<ul>\n<li>Professional demeanor and a commitment to customer success and continuous improvement.</li>\n</ul>\n<ul>\n<li>Demonstrates initiative and ownership in driving tasks to completion and pursuing innovative solutions.</li>\n</ul>\n<p><strong>The Team You’ll Be A Part Of:</strong></p>\n<p>You’ll join a dedicated and diverse team of technical support engineers specializing in simulation and electronic design automation. The team is passionate about leveraging cutting-edge software to solve real-world engineering challenges for leading technology companies across Japan and the APAC region. Collaboration, mentorship, and technical excellence are at the core of the team’s culture, ensuring an environment where you can develop your skills, share expertise, and make a tangible impact on both customer success and product innovation.</p>\n<p><strong>Rewards and Benefits:</strong></p>\n<p>We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.</p>\n<p>#AnsysJob</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_1d199d26-f75","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synopsys","sameAs":"https://careers.synopsys.com","logo":"https://logos.yubhub.co/careers.synopsys.com.png"},"x-apply-url":"https://careers.synopsys.com/job/tokyo/technical-support-engineer-ii/44408/93712504256","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Ansys Icepak","Ansys Mechanical","HeatDesigner","FloTHERM","Python","C#","JavaScript","electronic design automation","semiconductor packages","printed circuit boards","electronic assemblies"],"x-skills-preferred":[],"datePosted":"2026-04-24T14:19:28.378Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tokyo"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Ansys Icepak, Ansys Mechanical, HeatDesigner, FloTHERM, Python, C#, JavaScript, electronic design automation, semiconductor packages, printed circuit boards, electronic assemblies"}]}