{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/technical-support-engineer-2-email-infra"},"x-facet":{"type":"title","slug":"technical-support-engineer-2-email-infra","display":"Technical Support Engineer 2 (Email Infra)","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_192ebc49-04f"},"title":"Technical Support Engineer 2 (Email Infra)","description":"<p>We&#39;re seeking a Technical Support Engineer 2 (Email Infra) to join our team in India. As a Technical Support Engineer, you will be the voice of Twilio to our customers and partners, operating as a subject matter expert for Twilio&#39;s APIs and SDKs. You will use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio&#39;s Product and Engineering teams.</p>\n<p>Your responsibilities will include:</p>\n<ul>\n<li>Addressing customer issues and providing customer feedback to Twilio&#39;s Product and Engineering teams</li>\n<li>Assisting customers with complex problems with potentially very costly and far-reaching consequences</li>\n<li>Collaborating with teammates and the Twilio Product and Engineering teams via Slack and filing JIRAs to report reproducible bugs</li>\n<li>Reviewing and contributing to internal knowledge bases and external technical resources to stay current on industry shifts and standards</li>\n</ul>\n<p>To be successful in this role, you will need:</p>\n<ul>\n<li>3+ years experience with deep understanding of Email infrastructure such as Mail User Agent (MUA) &amp; Message Transfer Agent (MTA)</li>\n<li>Good understanding of protocols, encryption-based Internet Security Protocol such as SSL, TLS &amp; Communication Protocol such as SMTP</li>\n<li>Knowledge on Email protocols such as POP3 and IMAP and Client-Server protocol such as Telnet would be a HUGE plus</li>\n<li>Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS</li>\n<li>Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions</li>\n<li>High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums</li>\n<li>Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience</li>\n<li>Excellent written and verbal communication skills</li>\n<li>Excellence in task prioritization and evaluation of situational urgency</li>\n</ul>\n<p>If you&#39;re interested in utilizing customer feedback to identify and drive improvements in our products, and have a passion for delivering exceptional customer experiences, we&#39;d love to hear from you!</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_192ebc49-04f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Twilio","sameAs":"https://www.twilio.com/","logo":"https://logos.yubhub.co/twilio.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/twilio/jobs/7349692?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Email infrastructure","Mail User Agent (MUA)","Message Transfer Agent (MTA)","Protocols","SSL","TLS","SMTP","POP3","IMAP","Telnet","TCP/UDP","SSL/TLS","RESTful technology","APIs","Cloud solutions"],"x-skills-preferred":[],"datePosted":"2026-04-25T20:59:12.769Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - India"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Email infrastructure, Mail User Agent (MUA), Message Transfer Agent (MTA), Protocols, SSL, TLS, SMTP, POP3, IMAP, Telnet, TCP/UDP, SSL/TLS, RESTful technology, APIs, Cloud solutions"}]}