Take Ownership

As a Support Team Lead, you will:

Own AI Support escalations end-to-end and ensure timely, high-quality resolutions

Act as the clear owner for complex issues, bringing clarity and direction when things go wrong

Lead, coach, and support a team of ~10 Support Experience Guides

Help your team improve decision-making, ownership, and service quality

Identify recurring issues and turn them into concrete process improvements

Improve and optimize Support processes, tooling, and ways of working

Work closely with stakeholders to implement solutions, not just document problems

Use AI and automation to improve efficiency and consistency in daily operations

Track success through outcomes such as KPIs, backlog health, and user impact

Requirements

You naturally take ownership and don't wait for problems to be assigned to you

You enjoy fixing things that don't work, and making sure they stay fixed

You believe great customer support is about trust, clarity, and accountability

You like coaching others and helping them grow, even in tricky situations

You're comfortable in a fast-paced environment where priorities might evolve

You focus on outcomes over output and like seeing real impact from your work

You're curious about using AI to improve how support teams operate

Your space to perform

We give you the space and the tools you need to succeed

Great, international colleagues who share your mindset

Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

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