{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/support-team-lead"},"x-facet":{"type":"title","slug":"support-team-lead","display":"Support Team Lead","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_c73bf0fc-c93"},"title":"Support Team Lead","description":"<p>At bunq, we&#39;re here to make life easy for our users; and that starts with support they can truly trust. As a Support Team Lead, you&#39;ll play a key role in keeping our promise of premium support, making sure escalations from our Internal AI Agent Finn are handled fast, properly, and never repeated.</p>\n<p>Take Ownership</p>\n<p>As a Support Team Lead, you will:</p>\n<p>Own AI Support escalations end-to-end and ensure timely, high-quality resolutions</p>\n<p>Act as the clear owner for complex issues, bringing clarity and direction when things go wrong</p>\n<p>Lead, coach, and support a team of ~10 Support Experience Guides</p>\n<p>Help your team improve decision-making, ownership, and service quality</p>\n<p>Identify recurring issues and turn them into concrete process improvements</p>\n<p>Improve and optimize Support processes, tooling, and ways of working</p>\n<p>Work closely with stakeholders to implement solutions, not just document problems</p>\n<p>Use AI and automation to improve efficiency and consistency in daily operations</p>\n<p>Track success through outcomes such as KPIs, backlog health, and user impact</p>\n<p>Requirements</p>\n<p>You naturally take ownership and don&#39;t wait for problems to be assigned to you</p>\n<p>You enjoy fixing things that don&#39;t work, and making sure they stay fixed</p>\n<p>You believe great customer support is about trust, clarity, and accountability</p>\n<p>You like coaching others and helping them grow, even in tricky situations</p>\n<p>You&#39;re comfortable in a fast-paced environment where priorities might evolve</p>\n<p>You focus on outcomes over output and like seeing real impact from your work</p>\n<p>You&#39;re curious about using AI to improve how support teams operate</p>\n<p>Your space to perform</p>\n<p>We give you the space and the tools you need to succeed</p>\n<p>Great, international colleagues who share your mindset</p>\n<p>Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_c73bf0fc-c93","directApply":true,"hiringOrganization":{"@type":"Organization","name":"bunq","sameAs":"https://careers.bunq.com","logo":"https://logos.yubhub.co/careers.bunq.com.png"},"x-apply-url":"https://careers.bunq.com/o/support-team-lead-1","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI","Automation","Leadership","Coaching","Problem-solving","Communication","Time management"],"x-skills-preferred":["Project management","Process improvement","Data analysis","User experience design"],"datePosted":"2026-04-19T13:29:00.405Z","employmentType":"FULL_TIME","occupationalCategory":"Customer Support","industry":"Financial Services","skills":"AI, Automation, Leadership, Coaching, Problem-solving, Communication, Time management, Project management, Process improvement, Data analysis, User experience design"}]}