{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/support-specialist"},"x-facet":{"type":"title","slug":"support-specialist","display":"Support Specialist","count":3},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_2fc3af2f-8d6"},"title":"Support Specialist","description":"<p>This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks.</p>\n<p>As a Support Specialist, you will independently handle a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication.</p>\n<p>You will work cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation.</p>\n<p>This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment.</li>\n</ul>\n<ul>\n<li>Communicate clearly, empathetically, and professionally.</li>\n</ul>\n<ul>\n<li>Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems.</li>\n</ul>\n<ul>\n<li>Identify issues outside the tier’s scope and escalate with clear context and documentation.</li>\n</ul>\n<ul>\n<li>Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience.</li>\n</ul>\n<ul>\n<li>Stay current on relevant process and product updates through the provided resources.</li>\n</ul>\n<p>Ideally You’d Have:</p>\n<ul>\n<li>Prior experience in high-volume customer support, platform support, or similar.</li>\n</ul>\n<ul>\n<li>Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision.</li>\n</ul>\n<ul>\n<li>Strong written and verbal English communication skills, with the ability to communicate clearly and professionally.</li>\n</ul>\n<ul>\n<li>Familiarity with customer service SaaS tools, Slack, and Google Workspace.</li>\n</ul>\n<p>Working Model &amp; Tools:</p>\n<ul>\n<li>This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term.</li>\n</ul>\n<ul>\n<li>Company equipment will be provided during the engagement.</li>\n</ul>\n<ul>\n<li>Collaborates asynchronously with internal teams as needed.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_2fc3af2f-8d6","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Scale","sameAs":"https://scale.com/","logo":"https://logos.yubhub.co/scale.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/scaleai/jobs/4648176005","x-work-arrangement":"remote","x-experience-level":null,"x-job-type":"contract","x-salary-range":null,"x-skills-required":["Zendesk","customer service SaaS tools","Slack","Google Workspace"],"x-skills-preferred":["prior experience in high-volume customer support","platform support","strong written and verbal English communication skills"],"datePosted":"2026-04-18T15:59:03.397Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico City, MX"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"IT","industry":"Technology","skills":"Zendesk, customer service SaaS tools, Slack, Google Workspace, prior experience in high-volume customer support, platform support, strong written and verbal English communication skills"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f6a600f6-6a4"},"title":"Support Specialist","description":"<p>Join us at Brex, the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. As a Support Specialist, you will play a crucial role in making our customers happy and productive, working collaboratively with Sales, Product, and Engineering teams.</p>\n<p>At Brex, we deeply value high-quality customer experience and view it as necessary to our success. Your goal will be to effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency</li>\n<li>Compose thoughtful, personalized responses for a variety of customer requests</li>\n<li>Triage incoming requests and spot trends in customer issues to flag for the rest of the team</li>\n<li>Identify, reproduce, and document bugs for the Engineering teams</li>\n<li>Make active contributions to help achieve team goals and successes</li>\n<li>Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>This role is required to be located within the greater Vancouver area</li>\n<li>Must be able to start July 6th, 2026</li>\n<li>Passionate about customer support and about the role it plays in making a customer-centric team successful</li>\n<li>Ability to communicate technical problems in a clear and tactful way</li>\n<li>Strong verbal and written communication skills</li>\n<li>Empathy, diplomacy, tact, and poise under pressure when working through customer issues</li>\n<li>Comfort with and enthusiasm for using AI tools in a customer support environment</li>\n</ul>\n<p>Bonus points:</p>\n<ul>\n<li>Bachelor&#39;s degree</li>\n<li>FinTech experience</li>\n<li>Prior experience in a customer-facing role, ideally in a support function</li>\n<li>Experience with AI-powered customer service tools</li>\n<li>Currently hold or have recently held a Series 7 and/or 63 securities license</li>\n<li>Willingness to work overtime</li>\n</ul>\n<p>Compensation: The expected pay range for this role is $23-$25 per hour. However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_f6a600f6-6a4","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Brex","sameAs":"https://brex.com/","logo":"https://logos.yubhub.co/brex.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/brex/jobs/8493078002","x-work-arrangement":"remote","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":"$23-$25 per hour","x-skills-required":["customer support","AI-powered tools","communication skills","problem-solving skills","teamwork"],"x-skills-preferred":["FinTech experience","prior experience in a customer-facing role","experience with AI-powered customer service tools","Series 7 and/or 63 securities license"],"datePosted":"2026-04-18T15:58:24.981Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Vancouver, British Columbia, Canada"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"customer support, AI-powered tools, communication skills, problem-solving skills, teamwork, FinTech experience, prior experience in a customer-facing role, experience with AI-powered customer service tools, Series 7 and/or 63 securities license"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6efafbcb-51b"},"title":"Support Specialist","description":"<p>As a Support Specialist in our Auckland team, your mission is to become an expert in Vista Group software, playing a key role in customer service and technical support. This is a fast-paced role where you will prioritise multiple tasks, troubleshoot effectively, and provide excellent communication to internal and external stakeholders.</p>\n<p>We&#39;d expect you to be a self-starter, needing to seek guidance or instruction infrequently. We&#39;d like to see you starting to practice some basic leadership capabilities, and readily taking proactive measures to prevent software issues. You will consistently achieve business goals and metrics successfully, promptly, and accurately.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Investigate, track, find solutions, and resolve support issues and questions</li>\n<li>Test solutions before deploying to production, understand program code and error logs, and log software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles</li>\n<li>Install and configure Vista Group software remotely and onsite, as part of troubleshooting, resolving issues or onboarding, as needed</li>\n<li>Perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program</li>\n<li>Become knowledgeable of Vista Group software and the cinema industry to effectively serve clients</li>\n<li>Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions</li>\n<li>Build strong relationships with clients and team members</li>\n<li>Be available on rotation with a cell phone for urgent after-hours support issues</li>\n<li>Travel domestically and internationally on occasion</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Specific knowledge of SQL Server, Visual Basic, .NET, cloud technologies, and networking</li>\n<li>Excellent problem-solving and analytical skills, verbal and written communication, and organisational skills with meticulous attention to detail</li>\n<li>Proven ability to remain composed under pressure, use independent discretion and judgment to assess situations, and respond appropriately</li>\n<li>A commitment to excellent customer service and dedication to creating great outcomes and working relationships</li>\n<li>Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc...)</li>\n<li>Current valid passport or able to obtain one promptly if required</li>\n<li>Undergraduate degree or certifications in related technical area would be preferred</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Excellent work/life balance including a 4 ½ day working week</li>\n<li>Hybrid working (home and office based split, requiring regular weekly attendance in the Auckland office)</li>\n<li>Medical and Life insurance</li>\n<li>Volunteer day, enhanced paid parental leave and wellness benefits</li>\n<li>Strong mentoring &amp; career development focus</li>\n<li>Fun team events including the Vista Innovation Cup</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6efafbcb-51b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Vista Group","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/CC38DC05FF","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["SQL Server","Visual Basic",".NET","cloud technologies","networking"],"x-skills-preferred":["Microsoft Office"],"datePosted":"2026-03-09T16:19:10.520Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Auckland"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"SQL Server, Visual Basic, .NET, cloud technologies, networking, Microsoft Office"}]}