The successful candidate will be responsible for overseeing the daily cleaning operations within the shopping centre, ensuring the highest standards of cleanliness, hygiene, and presentation are consistently maintained in this busy, customer-facing environment.

This is a hands-on supervisory role requiring strong leadership, attention to detail, and the ability to manage both people and performance effectively.

Key responsibilities include:

• Working hands-on alongside the cleaning team while supervising cleaning operations
• Leading, motivating, and supporting cleaning operatives to ensure adherence to company standards and procedures
• Assisting the soft services manager and senior supervisor in coordinating cleaning schedules and allocating resources effectively
• Ensuring all areas of the shopping centre are cleaned in line with agreed specifications and within required timeframes
• Conducting regular quality inspections and completing audit documentation
• Delivering training and ongoing development to cleaning staff
• Addressing and resolving client or tenant complaints relating to cleanliness in a professional and timely manner
• Monitoring stock levels and assisting with ordering cleaning supplies and managing equipment inventory
• Ensuring compliance with Health & Safety procedures, COSHH regulations, and safe systems of work

A previous experience as a Cleaning Supervisor, ideally within a shopping centre or high-footfall public environment, is required. Strong knowledge of cleaning procedures, techniques, and industry best practice is also essential.

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Your duties will include instruction, direction, and undertaking of day-to-day cleaning tasks to help achieve a specific goal and standards within the building and surrounding areas. You will also complete any other associated tasks requested by management.

Key responsibilities include:

• Undertaking day-to-day cleaning tasks set out by management
• Communicating goals and deadlines to team members
• Assisting with appropriate training
• Planning workloads and delegating tasks
• Ensuring paperwork is completed in a timely manner
• Assessing team performance and providing feedback to employees
• Assisting with the daily operation and any ad-hoc tasks
• Ensuring that all team members are familiar with and adhere to the Company's Policies and Procedures.

You will also be responsible for investigating accidents or incidents and revising risk assessments where necessary. Additionally, you will provide sufficient cover and allocate cleaning tasks during periods of staff absence or holidays, monitoring attendance, communicating any staffing issues immediately to your Soft Services Manager, and responding to all requests within a reasonable time frame as required.

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We see you, we celebrate you, we want you!

As a Supervisor, you'll play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You'll have a genuine passion for connecting with customers and a talent for bringing out the best in your team.

Key Information:

• Hours available: 24-32 hours per week (4-5 days availability including weekends required)
• Application Deadline: Sunday 10th May (midnight)
• Trial Shift Date: Week commencing 18th May
• Start Date: Start of June

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Lead the sales team to deliver exceptional customer service by providing regular motivation, encouragement and development, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organised shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.
• Support the building of the store's party and spa sales

Skills, Knowledge & Expertise

• Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience.
• Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team.
• Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals.
• Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Financial childcare support on return to work
• Flexible working
• Tailored gender affirming care

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