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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_32c504cb-ba4"},"title":"Strategic Customer Success Manager","description":"<p>Join Anthropic&#39;s Customer Success team as our first Japan-based Customer Success Manager as we pioneer the future of enterprise AI adoption.</p>\n<p>As a Customer Success Manager at Anthropic, you&#39;ll be the strategic partner and trusted advisor to our most complex customers across Japan helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.</p>\n<p>You&#39;ll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.</p>\n<p>In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption &amp; seat based) grows and evolves.</p>\n<p>Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization.</p>\n<p>The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.</p>\n<p>As the founding CSM in Japan, you&#39;ll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic&#39;s brand in a high-growth market.</p>\n<p>You&#39;ll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Build trusting, strategic relationships with key Japanese and other APAJ customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion</li>\n</ul>\n<ul>\n<li>Become an expert in Anthropic&#39;s products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions</li>\n</ul>\n<ul>\n<li>Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer</li>\n</ul>\n<ul>\n<li>Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments</li>\n</ul>\n<ul>\n<li>Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of Japanese and APAJ customers</li>\n</ul>\n<ul>\n<li>Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment</li>\n</ul>\n<ul>\n<li>Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows</li>\n</ul>\n<ul>\n<li>Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement</li>\n</ul>\n<ul>\n<li>Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer&#39;s business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic</li>\n</ul>\n<ul>\n<li>Build Anthropic&#39;s brand and customer relationships as the first in-region CS presence, developing where needed, Japan-specific processes, playbooks, and best practices that account for regional business cultures</li>\n</ul>\n<p>You may be a good fit if you have:</p>\n<ul>\n<li>6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)</li>\n</ul>\n<ul>\n<li>Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each</li>\n</ul>\n<ul>\n<li>Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns</li>\n</ul>\n<ul>\n<li>Experience explaining and demonstrating technical products to various audiences</li>\n</ul>\n<ul>\n<li>Strategic mindset to identify growth opportunities and translate them into actionable expansion plans</li>\n</ul>\n<ul>\n<li>Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs</li>\n</ul>\n<ul>\n<li>Strong project management skills and ability to manage multiple customer relationships</li>\n</ul>\n<ul>\n<li>Passion for AI and interest in responsible development of advanced systems</li>\n</ul>\n<ul>\n<li>Experience working in and building a growing region, while navigating across time zones with US-based headquarters</li>\n</ul>\n<ul>\n<li>A knack for bringing order to chaos and an enthusiastic “roll up your sleeves&#39;&#39; mentality</li>\n</ul>\n<p>You are a true team player</p>\n<p>Fluency in English and Japanese</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_32c504cb-ba4","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com/","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5171124008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Customer Success","AI/ML","API integrations","Software implementation patterns","Technical fluency","Strategic mindset","Cross-functional collaboration","Project management","Passion for AI","Responsible development of advanced systems"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:52:53.855Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tokyo, Japan"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Customer Success, AI/ML, API integrations, Software implementation patterns, Technical fluency, Strategic mindset, Cross-functional collaboration, Project management, Passion for AI, Responsible development of advanced systems"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ea689cb1-ed0"},"title":"Strategic Customer Success Manager","description":"<p><strong>Strategic Customer Success Manager</strong></p>\n<p><strong>Location</strong></p>\n<p>US Remote</p>\n<p><strong>Employment Type</strong></p>\n<p>Full time</p>\n<p><strong>Department</strong></p>\n<p>CommercialCustomer Success</p>\n<p>Synthesia is the world&#39;s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.</p>\n<p>As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.</p>\n<p>Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia&#39;s VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.</p>\n<p><strong>About the role</strong></p>\n<p>Reporting into the Head of Customer Success, the ideal candidate will be customer-centric and passionate about building strong customer relationships while delivering value to ensure happy customers.</p>\n<ul>\n<li>Build and nurture strong relationships with key stakeholders to drive retention and growth</li>\n</ul>\n<ul>\n<li>Conduct discovery with customers to understand business objectives and uncover new use cases</li>\n</ul>\n<ul>\n<li>Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realising value out of their investment in Synthesia</li>\n</ul>\n<ul>\n<li>Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows</li>\n</ul>\n<ul>\n<li>Monitor utilisation and deploy strategies to increase user engagement, adoption and satisfaction</li>\n</ul>\n<ul>\n<li>Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes</li>\n</ul>\n<ul>\n<li>Ensure ROI and value is communicated and understood by the customer</li>\n</ul>\n<ul>\n<li>Proactively monitor customer health, including potential risks to renewals and expansion opportunities</li>\n</ul>\n<ul>\n<li>Own commercial conversations and all aspects of the renewal process</li>\n</ul>\n<ul>\n<li>Collaborate with internal teams to ensure seamless onboarding, support and resolution of customer issues</li>\n</ul>\n<p><strong>About you...</strong></p>\n<ul>\n<li>Customer-facing experience in Customer Success Management, Account Management, Technical Account Management or similar ideally in B2B SaaS space</li>\n</ul>\n<ul>\n<li>Experience managing a book of business of up to 35 strategic accounts from onboarding through renewal</li>\n</ul>\n<ul>\n<li>A track record in managing risk, forecasting, and identifying growth opportunities</li>\n</ul>\n<ul>\n<li>Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services</li>\n</ul>\n<ul>\n<li>Successfully onboarding new clients and building key relationships in the first critical months and beyond</li>\n</ul>\n<ul>\n<li>Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance</li>\n</ul>\n<ul>\n<li>Light video editing using the Synthesia platform</li>\n</ul>\n<ul>\n<li>Retention and growth of our enterprise clients</li>\n</ul>\n<ul>\n<li>Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities</li>\n</ul>\n<p>At Synthesia we expect everyone to...</p>\n<ul>\n<li>Put the Customer First</li>\n</ul>\n<ul>\n<li>Own it &amp; Go Direct</li>\n</ul>\n<ul>\n<li>Be Fast &amp; Experimental</li>\n</ul>\n<ul>\n<li>Make the Journey Fun</li>\n</ul>\n<p><strong>The good stuff...</strong></p>\n<p>In addition to being a part of a great team, working in a fun and innovative environment, we offer...</p>\n<ul>\n<li>A competitive salary + stock options in our fast-growing Series D start-up.</li>\n</ul>\n<ul>\n<li>Paid parental leave</li>\n</ul>\n<ul>\n<li>25 days of annual leave + public holidays + paid sick leave</li>\n</ul>\n<ul>\n<li>100% Medical, Dental &amp; Vision</li>\n</ul>\n<ul>\n<li>401k Plan</li>\n</ul>\n<ul>\n<li>A generous referral scheme</li>\n</ul>\n<ul>\n<li>Fun culture with regular socials</li>\n</ul>\n<ul>\n<li>A brand new computer + monitor</li>\n</ul>\n<p><strong>Remote USA</strong>\\- Central or Eastern standard time preferred</p>\n<p><strong>Compensation:</strong> $160,000 - $180,000 OTE. 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