We're looking for a Store Manager to lead our team at our San Ramon location. As a Store Manager, you will be responsible for overseeing the day-to-day operations of the store, including managing staff, maintaining a clean and safe environment, and ensuring excellent customer service.
\nStrategic Leadership: You will be well-versed in every part of store operations and can seamlessly jump into specific areas as needed. You'll challenge the team to seek insights from others to optimize operational impact. You maximize profitability by implementing local marketing strategies and increasing store-controllable profit (SCP).
\nDeliver an Incredible Guest Experience: You're driven by a passion for customer service and you'll build and maintain a guest-centric culture, leading by example at all times. In addition, you will also support guest de-escalation, stepping in to support store staff when needed.
\nOperational & Financial Management: You will keep up to date with all recurring reports, surveys, audits, and checklists. Ensure we keep our facility in top shape for the guests by maintaining cleanliness of our common areas, experience rooms, and all inventoried equipment.
\nTechnical Support and Troubleshooting: You will ensure store schematics are meticulously set to meet company standards, ensuring a premium environment for all guests. You conduct thorough hardware/software checks throughout the week, immediately communicating any issues to store staff and Tier 1 Helpdesk respectively.
\nStore Leadership: You will lead the interview, hiring, and onboarding process for all store staff. You are also proactively identifying coaching opportunities in our Guest Experience Guides and Leads, and will partner with your ASM to deliver coaching and developmental goals.
\nWe're looking for a leader who has a minimum of three years of experience in a retail operations management or hospitality industry. You should be able to work well under pressure, be physically fit, and have good communication skills.
\nBenefits include a robust store performance commission program, paid time off, sick time, 401(k) + match, medical, dental, vision, life, and disability insurance, health and wellness resources and discounts for all those who qualify, commuter benefits, exclusive savings on entertainment, shopping, hotels, and more, promotion potential, and a referral bonus program.
\nNote: Evening and weekend availability may be required depending on the business' needs.
\nXML job scraping automation by YubHub
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\nAs a Store Manager, you will be responsible for leading operations, delivering an incredible guest experience, and managing the store's financial performance. You will be well-versed in every part of store operations and can seamlessly jump into specific areas for our GEGs, Leads, or ASM as needed.
\nKey Responsibilities:
\nStrategic Leadership: You will challenge the team to seek insights from others to optimize operational impact. You will maximize profitability by implementing local marketing strategies and increasing store-controllable profit (SCP).
\nDeliver an Incredible Guest Experience: You're driven by a passion for customer service and you'll build and maintain a guest-centric culture, leading by example at all times.
\nOperational & Financial Management: You will keep up to date with all recurring reports, surveys, audits, and checklists. You will ensure that schedules and required breaks are provided as per state law and/or company procedures.
\nTechnical Support and Troubleshooting: You will ensure store schematics are meticulously set to meet company standards, ensuring a premium environment for all guests.
\nStore Leadership: You will lead the interview, hiring, and onboarding process for all store staff. You will develop staff so they excel in their current roles and are prepared for growth opportunities.
\nRequirements:
\nLeadership Experience: Minimum of three (3) years relevant experience as a leader in a retail operations management or hospitality industry.
\nBe Egoless: No room for personal agendas here.
\nUnderdog Mindset: We love strong problem solvers who can adapt to change well.
\nWin Collectively: Positive attitudes are contagious, and we love winning as a team.
\nPhysical Stamina: You will be on their feet for long periods of time. You’ll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs.
\nPhysical Dexterity: For some technical issues, you’ll also need close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers).
\nBenefits:
\nRobust Store Performance Commission Program
\nAnnual Leave, Statutory Holiday, Sick Leave
\nMedical insurance
\nReferral Bonus Program
\nEmployee Discounts and Free Sessions
\nXML job scraping automation by YubHub
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