Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel's AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence.

As a Solutions Engineer at Mixpanel, you will help scale our potential by working with both our Sales and Partnerships teams. You will be collaborating with Account Executives as a trusted advisor to customers, working to tie Mixpanel's solutions to their business needs.

Responsibilities:

Partner with Account Executives to drive revenue growth by serving as the key technical contact for the customer

Utilize your Mixpanel knowledge and technical and consultative skills to impart best practices throughout proof of concept projects.

Partner with post-sales teams to ensure the articulated pre-sales value proposition translates into tangible post-sales value.

Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business.

Set partners up for success on projects with mutual customers

Work with Partnership Managers and Partner Success to develop an intimate understanding of the businesses and strategic objectives of each partner & then align our Partner Programs to support those objectives through effective delivery of Partner onboarding and training curriculum

Continuously evaluate existing Partners' competencies/needs along with customer needs in order to surface areas for improvement or new opportunities for partners

Effectively present resources for partners for repeatable services at scale: updates on positioning, differentiating our offering, best practices in demo'ing, measuring analytics ROI, and creating a services economy around Mixpanel

We're Looking For Someone Who Has:

3 to 5 years of experience in a client-facing professional services or sales engineering, or pre-sales role in a SAAS company

Adept at managing complex projects with assorted stakeholders, working across teams and departments

Understands analytics best practices and use cases across industries/verticals and can translate these strategies into tailored Partner onboarding & training

Desire and energy from making others successful - a 'teach someone how to fish' mentality

Has a passion for data and analytics, with the ability to apply creativity and curiosity to the problem-solving process.

Bonus points for depth in user analytics/product analytics -- you will become a Mixpanel expert!

Experience analyzing data to drive continuous improvement and prove the efficacy of programs

Have experience working with customers and ecosystem partners in the APAC region

Bonus Points For:

Experience using Mixpanel

Benefits and Perks

Comprehensive Medical, Vision, and Dental Care

Mental Wellness Benefit

Generous Vacation Policy & Additional Company Holidays

Enhanced Parental Leave

Volunteer Time Off

Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

Make Bold Bets: We choose courageous action over comfortable progress.

Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.

One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.

Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.

Champion the Customer: We seek to deeply understand our customers' needs, ensuring their success is our north star.

Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We're a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.

Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.

Choosing to work at Mixpanel means you'll be helping the world's most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity.

At Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have.

We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records.

We've immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

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You will empathise with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs. You will use your technical savviness and business insights to advise a diverse set of customers on what is possible using Okta's Identity Platform.

Responsibilities:

• Involved in all stages of the customer's development lifecycle and using presentations, email, phone, and social media to connect with customers
• Building sales presentations, product demonstrations, and educating customers on the best ways to cloud security technology
• Empathising with customers and quickly discerning their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs
• Using your technical savviness and business insights

Requirements:

• A passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally sales engineering
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly at a whiteboard
• Experience with at least one standard network security protocol (eg. OIDC, OAuth2, SAML, LDAP)
• Experience in identity governance and administration (IGA): identity lifecycle management, access reviews, role-based access control (RBAC), and policy enforcement
• Experience in Privilege Access Management (PAM): familiarity with concepts such as least privilege, just-in-time (JIT) access, session monitoring, and vaulting privileged credentials to secure critical assets
• An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Excellent communication skills and an ability to articulate business value
• An ability to disperse knowledge to a highly skilled and experienced audience
• Enjoy travel and meeting customers

Nice to have:

• Experience with Identity & Access Management, Single Sign-on and API-based solutions
• Fluency in another European language
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field
• Software Developer experience

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As a Solutions Engineer, you will partner with Sales and Customer Engineering throughout the pre-sales and post-sales journey as the technical expert helping customers solve their most challenging database problems. You will lead technical discovery to match customers' business and technical objectives with PlanetScale's offerings. You will design and execute proof of value timelines that deliver on agreed-upon business outcomes and success criteria. You will design database migration strategies and work hands-on with customers to execute migrations to PlanetScale's PostgreSQL and Vitess platforms. You will assess workloads, analyze performance requirements, and recommend architecture, sizing, and optimization strategies. You will build tools, scripts, and automation that accelerate migrations and improve customer onboarding. You will create educational content including documentation, guides, blog posts, workshops, and videos. You will collaborate with Product and Engineering teams to advocate for customer needs and shape the platform.

You have deep expertise in database systems including replication, high availability, sharding, performance tuning, and migration strategies. You are equally comfortable presenting architecture designs to executives and writing scripts to automate migration tasks. You thrive in customer-facing situations and translate technical concepts into business value for diverse audiences. You are self-motivated and can manage multiple engagements simultaneously with minimal oversight. You enjoy creating content and sharing knowledge through various formats. You are comfortable with occasional travelmaxcdn< 20%.

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Product Demonstrations: Deliver customized product demos for multiple personas , from CFOs and Controllers to Operations and Finance teams. Highlight business value, not just features, demonstrating ROI and process transformation.

Technical & Business Fit: Partner with prospects to evaluate integration, scalability, and data flow needs. Collaborate with product and engineering teams to represent client requirements clearly. Serve as the technical authority during the sales cycle, ensuring accurate expectations and smooth handoffs to post-sales.

Cross-Functional Collaboration: Work closely with Account Executives on strategy and deal execution. Collaborate with Key Account Managers (KAMs) for upsells and cross-sells within existing enterprise accounts. Communicate customer feedback and product insights to internal teams to inform roadmap decisions.

Implementation Scoping (Pre-Sales): Scope out the requirements for solution rollouts, ensuring that configurations are feasible, efficient, and aligned with customer goals.

We're looking for a Solutions Engineer with 3 years of experience in a Solutions Engineer / Consultant role within a SaaS financial technology or ERP-related company. You should have a strong understanding of financial systems and processes, familiarity with SaaS solution selling, and experience engaging with enterprise clients and navigating complex deal cycles. You should also be able to translate business needs into product solutions , both technically and strategically. Clear and confident communication across technical and non-technical audiences is essential. English fluency is required, and additional Spanish or Portuguese is a plus. Comfortable working cross-functionally in a fast-paced, startup environment.

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Product Demonstrations: Deliver customized product demos for multiple personas , from CFOs and Controllers to Operations and Finance teams. Highlight business value, not just features, demonstrating ROI and process transformation.

Technical & Business Fit: Partner with prospects to evaluate integration, scalability, and data flow needs. Collaborate with product and engineering teams to represent client requirements clearly. Serve as the technical authority during the sales cycle, ensuring accurate expectations and smooth handoffs to post-sales.

Cross-Functional Collaboration: Work closely with Account Executives on strategy and deal execution. Collaborate with Key Account Managers (KAMs) for upsells and cross-sells within existing enterprise accounts. Communicate customer feedback and product insights to internal teams to inform roadmap decisions.

Implementation Scoping (Pre-Sales): While not responsible for implementation, you will scope out the requirements for solution rollouts, ensuring that configurations are feasible, efficient, and aligned with customer goals.

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You will bring clarity to ambiguity. You will translate complex enterprise problems into structured, Hebbia-driven solution approaches that executives can confidently act on. At the same time, you will design tailored AI-powered workflows and evaluations that validate impact, reduce decision risk, and strengthen the commercial narrative.

You will operate as a trusted advisor to sophisticated buyers navigating ambiguity, risk, and scale. Your job is to clarify thinking, reduce decision risk, and prove value in environments where accuracy, speed, and explainability matter.

Key responsibilities include:

• Owning technical strategy from discovery through close in complex enterprise sales cycles
• Leading rigorous technical discovery to understand workflows, data realities, constraints and executive success criteria
• Translating ambiguous customer challenges into clear structured Hebbia solution frameworks
• Designing and configuring tailored AI-powered workflows to prove differentiated value during evaluations
• Delivering high-stakes live demos and technical discussions with senior stakeholders
• Surfacing risks early, challenging assumptions, and shaping mitigation strategies that accelerate deal progression
• Partnering closely with Sales to increase win rates, deal velocity, and executive confidence
• Providing structured product feedback that sharpens positioning and informs roadmap decisions

Requirements include:

• 5+ years in a customer-facing technical role within complex enterprise sales environments (Solutions Engineering, Sales Engineering, Consulting, Implementation, or similar)
• Deep experience with AI systems, data platforms, LLM-based workflows or decision intelligence platforms
• Demonstrable executive presence, able to earn trust from C-Suite practitioners
• Strong at structuring ambiguous problems into clear, defensible solution approaches
• Strong preference for experience selling to or performing Analyst roles in Banking, Asset Management, Private Markets, Legal or Enterprise Knowledge teams in complex enterprise environments
• Comfortable operating in high-expectation, performance-driven environments

Compensation includes a 70:30 split between team and individual performance, with a combined base + bonus compensation range of $150,000 - $200,000 + competitive equity.

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You will bring clarity to ambiguity. You will translate complex enterprise problems into structured, Hebbia-driven solution approaches that executives can confidently act on. At the same time, you will design tailored AI-powered workflows and evaluations that validate impact, reduce decision risk, and strengthen the commercial narrative.

You will operate as a trusted advisor to sophisticated buyers navigating ambiguity, risk, and scale. Your job is to clarify thinking, reduce decision risk, and prove value in environments where accuracy, speed, and explainability matter.

Key responsibilities include owning technical strategy from discovery through close in complex enterprise sales cycles, leading rigorous technical discovery to understand workflows, data realities, constraints and executive success criteria, translating ambiguous customer challenges into clear structured Hebbia solution frameworks, designing and configuring tailored AI-powered workflows to prove differentiated value during evaluations, delivering high-stakes live demos and technical discussions with senior stakeholders, surfacing risks early, challenging assumptions, and shaping mitigation strategies that accelerate deal progression, partnering closely with Sales to increase win rates, deal velocity, and executive confidence, providing structured product feedback that sharpens positioning and informs roadmap decisions.

Required skills include 5+ years in a customer-facing technical role within complex enterprise sales environments, deep experience with AI systems, data platforms, LLM-based workflows or decision intelligence platforms, demonstrable executive presence, able to earn trust from C-Suite practitioners, strong at structuring ambiguous problems into clear, defensible solution approaches, strong preference for experience selling to or performing Analyst roles in Banking, Asset Management, Private Markets, Legal or Enterprise Knowledge teams in complex enterprise environments, comfortable operating in high-expectation, performance-driven environments.

Benefits include unlimited PTO, medical, dental, vision, 401K, wellness benefits, catered lunch daily, doordash dinner credit, parental leave policy, fertility benefits, and a competitive equity package with unmatched upside potential.

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Your responsibilities will include:

Designing solutions that meet customer needs and drive business value Co-owning product and technical evaluations with sales teams Defining scope, environments, dependencies, success criteria, and execution plans Translating customer workflows into scalable integration designs Validating technical readiness through structured discovery before delivery Guiding customers through enterprise-grade reviews, security questionnaires, data governance evaluations, and compliance alignment Consulting with legal operations, IT admins, and firm executives to drive adoption strategy, AI safety best practices, governance, and long-term expansion

To be successful in this role, you will need strong technical expertise, particularly in SaaS architectures, APIs, authentication models, and data integration patterns. You should also have experience in pre-sales support, clear communication skills, and the ability to connect technical design to measurable business value and customer impact.

Nice to have skills include experience in high-growth startup environments, understanding of legal tech, AI, or enterprise data environments, and the ability to context switch between pre-sales strategy and hands-on technical work.

Benefits include competitive salary and equity, 401(k) program with employer matching, health, dental, vision, and life insurance, short-term and long-term disability, commuter benefits, autonomous work environment, office setup reimbursement, flexible time off, and quarterly team gatherings.

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About the Team

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.

This role is based in Seoul, South Korea We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees

In this role, you will:

• Deliver an exceptional pre-sales customer experience.
• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.
• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.
• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

You might thrive in this role if you:

• Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.
• Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.
• Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.

This role can be based in Delhi, Mumbai, or Bangalore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees

In this role, you will:

• Deliver an exceptional pre-sales customer experience.
• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.
• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.
• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

You might thrive in this role if you:

• Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.
• Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.
• Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Singapore

Employment Type

Full time

Location Type

Hybrid

Department

About the Team

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.

This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Deliver an exceptional pre-sales customer experience.

• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.

• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.

• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.

• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

• Develop and nurture strong customer relationships during the evaluation and purchasing process.

• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.

• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

You might thrive in this role if you:

• Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.

• Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.

• Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.

• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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