At Figma, our Solutions Consulting team bridges technical expertise with business context to help customers realise what’s possible with our platform. As a Solutions Consultant supporting enterprise accounts, you’ll partner with Sales and cross-functional teams to craft and deliver consultative strategies that showcase Figma’s value. You’ll lead technical discussions, demos, and solution design to help customers achieve their goals and transform how they build products, playing a key role in driving revenue and growth as Figma continues to innovate.

This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma:

• Paint the vision of the Figma Platform and guide customers in realising the value through product demonstrations and presentations
• Support the Sales team by addressing Figma platform questions and showcasing how Figma accelerates digital product delivery to customers
• Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires, RFIs, RFPs, identity and enterprise questions
• Collaborate with Product and Support to identify opportunities for enhancing account security through new product features and help influence the product roadmap
• Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales and product teams
• Create thoughtful content to delight customers and internal partners surrounding the Figma platform
• Collaborate with amazing Figmates to hone your craft and execute daily.

We are looking for fantastic life-long learners who can operate with autonomy.

Responsible for positioning technology presales, successfully establishing success criteria and leading evaluations

We’d love to hear from you if you have:

• 8+ years professional experience
• 4+ years of sales engineering or solution consulting experience in a SaaS organisation
• Excellent communication skills within a variety of audiences and a knack for delivering compelling presentations and product demonstrations
• Familiarity with the enterprise SaaS ecosystem
• Ability to prioritise competing demands from customers and balance their needs against those of the business
• Front-end development or developer lifecycle experience

While not required, it’s an added plus if you also have:

• Experience using or working with Figma, or other UX/UI experience
• You embody our values and can thrive in a constantly evolving and growing environment
• Demonstrated ability to adapt to new technologies and learn quickly

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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Key Responsibilities:

• Partner with Account Executives and Account Managers to drive complex, multi-threaded sales cycles with strategic prospects.
• Create and present customized product demonstrations of Pave's End to End Compensation Management suite to prospective customers.
• Create and run compelling proof of concept trials with potential customers by defining success criteria and helping them achieve those goals.
• Conduct technical discovery sessions to uncover business pain points, technical requirements, and success criteria.
• Create and present technical proposals, proof-of-concept implementations, and ROI analyses.

Requirements:

• 5+ years of experience in sales engineering, solutions consulting, or similar.
• Strong understanding of enterprise SaaS operating systems (preferably experience with HRTech software).
• Proficiency in integrating and troubleshooting RESTful APIs and webhooks in client environments.
• Proficiency in at least one programming language (Python, Java, JavaScript, etc.).
• Prior experience in technology sales with start-up experience preferred.
• Track record of consistently meeting and exceeding revenue targets for your organization's Go-To-Market function.

Total Rewards Package:

• Meaningful equity
• Best-in-class medical, dental, and vision coverage
• Unlimited PTO
• Region-specific benefits designed around your life , not just your role
• Targeted cash compensation for this role: Tier 1: $133,000 (Base) + $57,000 (Variable) = $190,000 OTE; Tier 2: $119,700 (Base) + $51,300 (Variable) = $171,000 OTE; Tier 3: $113,000 (Base) + $48,500 (Variable) = $161,500 OTE

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About the role

We are on the hunt for a passionate individual to drive Solutions Consultanting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

Responsibilities

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.

• Define and build the customer onboarding process, ensuring it is seamless and efficient.

• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.

• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.

• Define success measures and drive metrics for product adoption and engagement.

• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Extensive experience in customer onboarding, customer education, or training in a SaaS company.

• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.

• Excellent communication, presentation, and interpersonal skills.

• Creative and innovative mindset with the ability to develop engaging and impactful training programs.

• Ability to work collaboratively with cross-functional teams to achieve common goals.

• Experience with building certification programs and defining success metrics.

• Passion for providing an exceptional customer experience and a dedication to continuous improvement.

• Ability to thrive in a fast-paced and dynamic start up environment.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series D startup

• Hybrid working environment

• 100% Medical, Dental & Vision

• 401k Plan

• Paid parental leave

• 25 days of annual leave + Public holidays + paid sick leave

• Fun culture with regular socials

• A generous referral scheme

• A brand new computer + monitor

Salary

Salary: $70,000 - $130,000 based on experience level and location

Location

Location: New York City or Austin

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