We are seeking a highly skilled and experienced Site Leader to oversee the operations of our 600k SQFT fulfillment centre. As the Site Leader, you will be responsible for managing a team of 300+ associates and ensuring efficient and effective functioning of the facility.

Responsibilities:

• Provide strong leadership, guidance, and mentorship to the entire team, fostering a positive and productive work environment.

• Manage and develop a high-performing team of 300+ associates, including hiring, training, coaching, and performance management.

• Lead a team of 10 salaried employees, including department managers and supervisors, ensuring their success and alignment with organisational goals

• Oversee the day-to-day operations of the fulfillment centre, ensuring efficient and accurate processing of orders, inventory management, and shipping for both D2C and B2B customers.

• Develop and implement operational strategies to optimise productivity, quality, and customer satisfaction.

• Establish operational distinctions for D2C vs. B2B fulfilment, ensuring proper flow paths, picking methodologies, and shipping requirements are met.

• Continuously monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement and achieve operational targets.

• Foster a culture of safety, ensuring compliance with all applicable health and safety regulations and implementing measures to minimise workplace accidents and injuries.

• Budgeting and Cost Management:

• Develop and manage the fulfillment centre's budget, ensuring financial objectives are met while maintaining operational excellence.

• Identify opportunities to optimise costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels.

• Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines.

• Cross-Functional Collaboration:

• Collaborate with other departments such as logistics, procurement, customer service, and quality control to ensure seamless coordination and integration of processes.

• Partner with the Regional General Manager to align fulfillment centre strategies with overall company goals and objectives.

• Provide regular reports, updates, and insights to senior management on operational performance, challenges, and opportunities.

• Continuous Improvement and Innovation:

• Drive a culture of continuous improvement, fostering innovation, and identifying opportunities for process optimisation, automation, and technology advancements.

• Stay abreast of industry trends, best practices, and emerging technologies related to fulfillment centre operations, and implement relevant changes as appropriate.

Requirements:

• Bachelor's degree in business administration, logistics, supply chain management, or a related field (advanced degree preferred).

• Proven experience as a Site Leader or similar leadership role, preferably in a large-scale fulfillment centre or distribution environment.

• Strong knowledge of fulfillment centre operations, including order processing, inventory management, warehousing, and shipping.

• Demonstrated success in managing and developing large teams of both hourly and salaried employees.

• Exceptional leadership and communication skills, with the ability to inspire and motivate teams to achieve goals.

• Proficiency in analysing data, metrics, and KPIs to drive performance improvements.

• Solid financial acumen and experience in budgeting, cost management, and driving operational efficiency.

• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and ensuring accuracy.

• Strong problem-solving and decision-making skills, with a strategic mindset.

• Familiarity with warehouse management systems (WMS) and other relevant software applications.

• Knowledge of health and safety regulations and best practices in a warehousing environment.

Salary Range: $116,000-$135,000 USD

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