We're looking for a Service Assistant to join our team at Porsche Centre Recklinghausen. As a Service Assistant, you will be the first point of contact for our customers and will play a key role in ensuring their satisfaction.

Your responsibilities will include:

Representing our dealership and promoting customer satisfaction: You will be the face of our business and will be responsible for communicating effectively with our customers to ensure a smooth service experience.

Varied tasks and collaboration: Your role will involve coordinating with our workshop team, managing customer appointments, and performing administrative tasks such as maintaining customer and vehicle data.

Customer service and complaint management: You will be responsible for handling customer complaints and queries in a proactive and solution-focused manner.

Our ideal candidate will have:

A successful completion of a commercial or technical training programme: This will provide a solid foundation for your knowledge and understanding of our industry.

A proactive approach: You will be able to develop and implement solutions independently.

A confident and positive attitude: You will contribute to a pleasant working atmosphere and build trust with our customers.

High social competence and friendliness: You will be able to communicate effectively with our customers and colleagues.

Quality awareness and teamwork: You will have a strong sense of quality and will be able to motivate others.

Customer orientation: You will have a strong understanding of customer-focused thinking and will apply this in your daily work.

Experience in the automotive industry is desirable but not essential.

We offer:

A balanced work-life balance: With 30 days' holiday per year, we support you in balancing your work and personal life.

Career paths that inspire: Discover various career opportunities and develop your talents in a supportive environment.

A role with meaning: Take on responsible tasks that make a real difference.

A motivated team: Work with a team that is not only qualified but also passionate about their work.

A modern working environment: Enjoy a workplace equipped with modern technology and a professional atmosphere.

Health and well-being: Benefit from additional protection through our company's health insurance and stay fit and mobile with our bike leasing programme.

Attractive employee offers: Enjoy exclusive discounts and special conditions offered to our team members.

Unique insurance services: Take advantage of special offers from our in-house insurance agency, tailored to your needs.

If you have any questions, please contact:

Kai Wortmann, Recruiting

Tel.: 0231 57703 406

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As we expand our Porsche Centre Munich South, we're looking for team members to join us from January 1, 2027, and support us with passion and dedication.

Join our team and apply as:

Service Assistant (m/w/d)

• Provide professional reception and customer service in the service area - personally and by phone.
• Offer stylish hospitality to our customers to ensure an excellent stay at the Porsche Centre Munich South.
• Coordinate and track service appointments, workshop orders, and customer communication.
• Create and maintain customer data and process service requests in the CRM system.
• Support service advisors with administrative order processing and documentation.
• Organize vehicle logistics within the company.

Requirements

• Completed vocational training in a commercial or technical field, preferably with experience in the automotive industry.
• First work experience in customer contact or service organization is an advantage; newcomers are also welcome.
• Strong communication skills, confident appearance, and high service orientation.
• Organizational talent and structured, independent working style.
• Proficient in MS Office (Outlook, Word, Teams, Excel) and familiar with digital systems.
• A well-groomed appearance and polished manners that meet the standards of the Porsche brand in every situation.

Company Profile

The MAHAG Group is a large automotive dealership with around 2,000 employees at its Munich location, operating under the brands Audi, Volkswagen, Volkswagen Commercial Vehicles, SEAT, Cupra, ŠKODA, Porsche, and Lamborghini.

Exclusive Insights

• A modern working environment in our expanded destination, offering an exclusive atmosphere and representative design for top-class customer service.
• High-quality, ergonomic working environment with modern systems and digital process support.
• A responsible field of work with high autonomy within an excellent market environment.
• Structured onboarding and collaborative work with experienced colleagues in our team.
• Open, appreciative teamwork in the service team with joint team events.
• The stability and security of a large, future-oriented company within the Volkswagen Group.
• Targeted career development through individual training opportunities and regular development discussions.
• Generous holiday allowance with 30 days of holiday and additional special leave on December 24 and 31.
• Exclusive employee conditions for vehicle purchases, service, and repairs.
• A comprehensive benefits program with discounts at partners and offers for bike leasing and Urban Sports Club membership.
• Support for your personal future provision through a contribution to occupational pension provision.

Contact

Contact Person:

Tobias Lex

Schleibingerstraße 12-16,

81669 Munich

Phone: +49 173 5201529

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