Key Responsibilities:

• Achieve published standards and other key performance indicators (attendance, revenue, retention, service levels, operational risk)
• Meet all performance targets including standards in quality and productivity
• Abide by first call resolution in alignment with global standards to promote customer satisfaction
• Escalate / proactively manage service levels at times of increased service pressure

Requirements:

• Mortgage Underwriting experience as well as knowledge of Mortgage systems (both LOS and Image)
• Proven bank, mortgage business, mortgage systems related experience or equivalent
• Minimum of bachelor's degree in business, accounting, related field or equivalent experience
• Proven communications, organisational, analytical, administrative, problem-solving, project management and interpersonal skills
• Proficiency with personal computers as well as pertinent HSBC systems and software
• Ability to meet deadlines and objectives independently and within the team

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package, including a robust Wellness Hub, all in a welcoming and inclusive work environment.

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