{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/senior-technical-account-manager-engine-by-starling"},"x-facet":{"type":"title","slug":"senior-technical-account-manager-engine-by-starling","display":"Senior Technical Account Manager - Engine by Starling","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_03c6508d-2e2"},"title":"Senior Technical Account Manager - Engine by Starling","description":"<p>At Engine by Starling, we&#39;re on a mission to find and work with leading banks around the world who have the ambition to build rapid growth businesses on our technology. We&#39;re looking for a future leader to join our team as a Senior Technical Account Manager for Canada, based in Toronto.</p>\n<p>This is a rare opportunity to build something from the ground up. As Engine&#39;s inaugural Senior Technical Account Manager for Canada, you&#39;ll lead our entry into one of North America&#39;s most sophisticated and tightly regulated financial markets, anchored by a strategic partnership with a major Canadian financial institution.</p>\n<p>As a Senior Technical Account Manager, you&#39;ll serve as the primary executive-level technical advisor for our Canadian launch client, a well-known digital challenger bank backed by one of the Big Six. You&#39;ll cultivate a relationship that will define Engine&#39;s regional credibility for years to come.</p>\n<p>Your responsibilities will include:</p>\n<ul>\n<li>Driving the end-to-end technical success strategy for our Canadian launch client, with a clear focus on platform adoption, client satisfaction, and measurable business outcomes aligned to their Canadian market entry goals.</li>\n<li>Owning and localising Engine&#39;s global TAM playbook for the Canadian market, adapting frameworks, success metrics, and engagement models to reflect the regulatory and cultural context of Canadian financial services.</li>\n<li>Developing and executing joint success plans with the client, identifying and prioritising technical initiatives that accelerate their core use cases and long-term platform value.</li>\n<li>Leading Monthly and Quarterly Business Reviews (MBRs/QBRs), presenting strategic insights on platform performance, feature adoption, and forward-looking value realisation to VP and C-Suite stakeholders.</li>\n<li>Building and sustaining trusted advisory relationships at the executive level, translating complex platform capabilities into clear business value for Canadian market operations, and ensuring Engine is seen as a strategic partner, not a vendor.</li>\n</ul>\n<p>You&#39;ll also be responsible for:</p>\n<ul>\n<li>Owning the end-to-end Major Incident lifecycle for the Canadian client, driving cross-functional resolution with urgency, clear communication, and accountability across internal and client teams.</li>\n<li>Leading proactive Problem Management initiatives to identify systemic risks, address root causes, and reduce the frequency and impact of incidents over time.</li>\n<li>Serving as the Canadian client&#39;s primary escalation point for technical issues, maintaining composure and credibility under pressure in an environment where platform reliability directly affects financial operations.</li>\n</ul>\n<p>As a member of our global TAM community, you&#39;ll participate in a collaborative on-call rotation, working alongside TAMs in the UK and Australia to ensure our global client base always has access to expert support.</p>\n<p>Requirements:</p>\n<ul>\n<li>5+ years of progressive experience in Technical Account Management, Strategic Customer Success, or a comparable client-facing role.</li>\n<li>A demonstrated track record managing top-tier enterprise accounts or leading foundational client relationships in a new market or region.</li>\n<li>Proven ability to localise and execute a global strategy or methodology within a distinct regional context, adapting rather than replicating.</li>\n<li>Fluency with cloud-based SaaS platforms and APIs, with the ability to troubleshoot and resolve complex technical issues independently and with credibility.</li>\n<li>Executive presence: proven effectiveness building relationships with and influencing the technical strategy of C-level and VP-level stakeholders.</li>\n<li>Outstanding written and verbal communication skills, with a track record of translating complex technical concepts for non-technical executive audiences, confidently and concisely.</li>\n</ul>\n<p>Highly desirable:</p>\n<ul>\n<li>Direct experience working in, or supporting clients operating in, the Canadian financial services market.</li>\n<li>Familiarity with Canadian financial regulatory frameworks, including OSFI guidelines, FINTRAC reporting obligations, and relevant provincial regulatory requirements.</li>\n<li>Experience as a first-hire or market-entry employee, with a track record of building and scaling high-performing teams.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_03c6508d-2e2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Starling","sameAs":"https://www.starlingbank.com/","logo":"https://logos.yubhub.co/starlingbank.com.png"},"x-apply-url":"https://apply.workable.com/j/365ADEC8FE?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Technical Account Management","Strategic Customer Success","Cloud-based SaaS platforms","APIs","Problem Management","Incident Management","Executive presence","Communication skills"],"x-skills-preferred":[],"datePosted":"2026-03-20T16:14:14.217Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Finance","skills":"Technical Account Management, Strategic Customer Success, Cloud-based SaaS platforms, APIs, Problem Management, Incident Management, Executive presence, Communication skills"}]}