Key Responsibilities:

• Design, build, and maintain production-grade automations and internal tools in Python to eliminate manual work across identity, endpoint, and SaaS operations.
• Develop resilient API integrations and event-driven workflows (webhooks, queues) with robust error handling, retries, and observability; package reusable libraries and CLIs that standardize how IT automates.
• Codify repeatable infrastructure with Terraform; manage changes via Git and CI/CD (e.g., GitHub Actions).

• Build and operate integrations between HRIS/IdP/SaaS and financial platforms (e.g., NetSuite, Carta, Expensify), ensuring data quality, lineage, and reconciliation across systems.
• Create and maintain lightweight services that normalize and enrich data flows to power business intelligence and compliance reporting (Tableau/Power BI/Looker Studio).

• Define KPIs/SLIs/SLOs for core IT services (availability, compliance, MTTR, deflection, time-to-productive-employee) and implement monitoring/alerting.
• Build data warehouses (e.g., Databricks) and write SQL against them (e.g., BigQuery) and build self-serve dashboards for IT, Security, Finance, People Ops, and Engineering; instrument pipelines for accuracy and freshness.

• Deliver repeatable, audit-ready evidence for controls via dashboards and scheduled reports.

• Evaluate and deploy AI tools with guardrails to boost IT productivity; automate helpdesk workflows (triage, summarization, routing, knowledge search).
• Define and track value metrics (adoption, deflection, CSAT, MTTR, time saved); iterate based on experiments and user feedback.

• Implement and sustain controls mapped to SOC 2 and PCI (as applicable) with repeatable evidence collection.
• Define and review SLIs/SLOs; add monitoring/alerting, config drift detection, and incident runbooks.

• Lead cross-functional projects with Security, People Ops, Finance, and Engineering , from design through steady state.
• Mentor junior engineers through design and code reviews; publish clear documentation that makes the reliable path the easy path.

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