41d94c3b-e90 Senior Service Desk Agent We are looking for a Senior Service Desk Agent to join the IT Operations team. This position is aimed at experienced professionals in first- and second-level technical support who are interested in working in a collaborative, learning-oriented environment.

What you'll do

As a Senior Service Desk Agent, you will be responsible for providing day-to-day support to end users and contributing to the continuous improvement of IT processes and services.

  • Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or email.
  • Identifying and assessing customers' needs.
  • Support for basic customer issues and requests related to IT systems and applications.
  • Escalate service requests that cannot be scheduled within agreed service levels.
  • Improve customer service, perception, and satisfaction.
  • Maintain the Knowledge Base information.
  • Train and assist junior colleagues.

What you need

  • Proven experience in IT support, Service Desk, Technical Support or Customer Support.
  • Good understanding of IT concepts and 1st level support experience for M365, End user Device Support, User management, Application Support.

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]]> full-time senior remote IT support, Service Desk, Technical Support, Customer Support, M365, End user Device Support, User management, Application Support, Problem-solving skills, Customer-oriented and cool-tempered, Ability to work in a team and communicate effectively IT Automotive MHP Mexico https://logos.yubhub.co/jobs.porsche.com.png MHP Mexico, part of the Porsche Group, is a technology and business partner that has been digitizing the processes and products of its around 300 mobility and manufacturing sector customers worldwide for 29 years. https://jobs.porsche.com https://jobs.porsche.com/index.php?ac=jobad&id=19713&utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply Mexico 2026-02-18