You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.

• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure

• Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Grow your team’s capacity by mentoring other engineers and interviewing candidates.

This is a chance to be an integral part of building and growing a team.

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At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

Responsibilities:

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.

• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure

• Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.

Requirements:

• 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)

• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams

• Experience with Distributed systems

Benefits:

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

• MacBooks are our standard, but we also offer Windows for certain roles when needed.

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Responsibilities:

• Work as a Sr. Product Engineer to develop and ship products with a user-centric approach.
• Develop and optimize web-based 3D graphics tools and applications.
• Participate in all phases of the software development lifecycle, from design to deployment, including working directly with early testers and design partners to solicit user feedback.

Key Qualifications:

• Strong track record in developing and shipping successful products.
• 6+ years of engineering experience and proven ability to operate effectively in startup environments as an early-stage engineer or founder, demonstrating adaptability and ownership.
• Experience in building user-focused web applications.
• Proficiency in modern web application technologies for frontend (e.g., TypeScript, React, Node.js) and backend services, and a strong understanding of web architecture.
• Experience and strong curiosity in working with AI tools.
• Excellent problem-solving abilities and a strong foundation in computer science principles.
• Strong communication and collaboration skills, with a focus on delivering high-quality, impactful solutions.

Preferred Qualifications:

• Experience in 3D graphics programming and shader development, particularly web frameworks such as WebGL and three.js. Experience building applications around generative image, video, or 3D models is particularly valuable.
• Experience working with generative AI, machine learning, neural rendering, etc.
• Contributions to open-source graphics or machine learning projects.
• Experience building real-time collaborative tools and applications.
• Experience working in VFX, gaming, 3D design, or other industries that focus on high-fidelity visual outputs.

Who You Are:

• Player coach: We are looking for strong product engineers who have played pivotal roles in successful product development and launch cycles.
• Fearless Innovator: We need people who thrive on challenges and aren't afraid to tackle the impossible.
• Resilient Builder: Impacting Large World Models isn't a sprint; it's a marathon with hurdles. We're looking for builders who can weather the storms of groundbreaking research and come out stronger.
• Mission-Driven Mindset: Everything we do is in service of creating the best spatially intelligent AI systems, and using them to empower people.
• Collaborative Spirit: We're building something bigger than any one person. We need team players who can harness the power of collective intelligence.

Experience Level: senior Employment Type: full-time Workplace Type: onsite Category: Engineering Industry: Technology Salary Range: $250,000 - $325,000 base salary Required Skills: TypeScript, React, Node.js, web architecture, AI tools, problem-solving, computer science principles, communication, collaboration Preferred Skills: 3D graphics programming, shader development, WebGL, three.js, generative AI, machine learning, neural rendering, open-source graphics, real-time collaborative tools, VFX, gaming, 3D design

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