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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_21402b71-ca3"},"title":"Senior Forward Deployed Engineer","description":"<p>Job Description:</p>\n<p>As a Senior Forward Deployed Engineer at Intercom, you will be working closely with our R&amp;D team and influencing roadmap decisions while unlocking business impact for our customers. You will play a pivotal role in revolutionizing how our most strategic customers scale customer support.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Drive the adoption of Fin by helping prospects unlock the power of Intercom&#39;s AI capabilities to automate and scale their support operations.</li>\n</ul>\n<ul>\n<li>Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.</li>\n</ul>\n<ul>\n<li>Work hands-on with customers&#39; technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.</li>\n</ul>\n<ul>\n<li>Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.</li>\n</ul>\n<ul>\n<li>Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Ideally, you&#39;ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you&#39;ve created. Bonus points if you&#39;re a former founder or early engineer at a startup.</li>\n</ul>\n<ul>\n<li>You are interested in AI/ML. You&#39;re good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations</li>\n</ul>\n<ul>\n<li>Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom.</li>\n</ul>\n<ul>\n<li>Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn&#39;t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working)</li>\n</ul>\n<ul>\n<li>Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes.</li>\n</ul>\n<ul>\n<li>Proficient using and writing REST APIs to integrate systems effectively.</li>\n</ul>\n<ul>\n<li>Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail.</li>\n</ul>\n<ul>\n<li>Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n</ul>\n<ul>\n<li>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</li>\n</ul>\n<ul>\n<li>Regular compensation reviews - we reward great work!</li>\n</ul>\n<ul>\n<li>Pension scheme &amp; match up to 4%</li>\n</ul>\n<ul>\n<li>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</li>\n</ul>\n<ul>\n<li>Flexible paid time off policy</li>\n</ul>\n<ul>\n<li>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones</li>\n</ul>\n<ul>\n<li>If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too</li>\n</ul>\n<ul>\n<li>MacBooks are our standard, but we also offer Windows for certain roles when needed.</li>\n</ul>\n<p>Policies:</p>\n<ul>\n<li>Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.</li>\n</ul>\n<ul>\n<li>We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. 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You will work directly with state governments and other public sector partners to design, build, and deploy solutions that solve real-world identity challenges.</p>\n<p>This role combines hands-on software development with consulting and customer success. You will represent SpruceID on the ground with our partners, ensuring our technology is deployed effectively and with lasting impact.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Lead the design and development of products and solutions for state governments and enterprise customers</li>\n<li>Work side-by-side with customer delivery leads, engineers, and UX designers to ensure successful projects delivery and deployments</li>\n<li>Translate customer requirements into technical architectures and working implementations</li>\n<li>Act as a trusted technical advisor to public sector partners, guiding them through standards adoption and best practices</li>\n<li>Build backend software and full-stack web and mobile applications that meet public sector security, privacy, and accessibility standards</li>\n<li>Contribute to new and existing Rust codebases that run on backend services, mobile devices, and in the browser</li>\n<li>Manage customer deployments and support operations</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>5+ years of experience shipping backend software in statically typed languages, such as C#, Rust, Go, or Java.</li>\n<li>Experience shipping modern web frontends that meet accessibility and security standards</li>\n<li>Proven ability to lead cross-functional engineering efforts and deliver production systems</li>\n<li>Hands-on experience with cloud infrastructure (AWS, GCP, or Azure) and devops practices</li>\n<li>Excellent communication skills and experience working directly with customers, ideally in a consulting or delivery role</li>\n<li>Based in the US and excited to engage directly with state government partners</li>\n</ul>\n<p><strong>Bonus Qualifications</strong></p>\n<ul>\n<li>Strong foundation in digital identity, cryptography, data privacy, or blockchain</li>\n<li>Prior experience working with public sector software projects</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_cfd72a5a-23a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"SpruceID","sameAs":"https://spruceid.com/","logo":"https://logos.yubhub.co/spruceid.com.png"},"x-apply-url":"https://jobs.lever.co/sprucesystems/2f0a0482-c531-4466-a2a3-f795b83b0626","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["backend software development","statically typed languages","cloud infrastructure","devops practices","Rust codebases","full-stack web and mobile applications","public sector security and privacy standards"],"x-skills-preferred":["digital identity","cryptography","data privacy","blockchain"],"datePosted":"2026-04-17T13:00:36.121Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"backend software development, statically typed languages, cloud infrastructure, devops practices, Rust codebases, full-stack web and mobile applications, public sector security and privacy standards, digital identity, cryptography, data privacy, blockchain"}]}