Key responsibilities include:

• Delivering best-in-class support by maintaining exceptional response and resolution times
• Going beyond surface-level fixes by identifying root causes and implementing structural solutions
• Continuously improving support operations by optimizing workflows, refining escalation paths, and introducing smart automation
• Leveraging AI tools and data insights to enhance efficiency and proactively improve the user experience
• Acting as a mentor for junior guides by coaching, sharing knowledge, and elevating team performance
• Communicating complex topics in a simple, clear, and reassuring way, always aligned with bunq's tone of voice

Requirements include:

• Thriving in fast-paced environments and delivering both speed and quality
• Naturally empathizing with users and turning frustration into trust
• Having a strong 'fix it for good' mindset and digging into root causes
• Being an excellent written communicator who keeps things clear and human
• Enjoying mentoring others and raising the bar for your team
• Loving using AI, data, and automation to work smarter
• Taking full ownership and constantly looking for ways to improve

If you're curious to see how we make life easy, try the bunq app – it only takes 5 minutes to sign up.

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