{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/senior-developer-support-engineer"},"x-facet":{"type":"title","slug":"senior-developer-support-engineer","display":"Senior Developer Support Engineer","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_c20bf3f6-ff0"},"title":"Senior Developer Support Engineer","description":"<p>We are looking for a Senior Developer Support Engineer to join our team. As a Senior Developer Support Engineer, you will be responsible for supporting and maintaining customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Operational management of Support tickets</li>\n<li>Building and maintaining excellent relationships with clients and achieving the highest level of customer satisfaction</li>\n<li>Taking end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution</li>\n<li>Exceeding customer expectations on response quality, timeliness of responses and overall customer experience</li>\n<li>Serving as internal and external point of contact on customer issues and ensuring they are resolved as expediently as possible</li>\n</ul>\n<p>Requirements include:</p>\n<ul>\n<li>5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects</li>\n<li>Strong analytical and problem-solving skills</li>\n<li>Self-starter , able to come up to speed on complex, difficult concepts with minimal assistance</li>\n<li>Ability to quickly context-switch between multiple complex work streams</li>\n<li>Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues</li>\n<li>Customer-obsessed attitude , a customer advocate, always going the extra mile</li>\n<li>Team player with solid communication and presentation skills</li>\n<li>Proactivity , identify opportunities and take preemptive action against potential problems</li>\n<li>Continuous growth , permanently look for areas of improvement, make plans on how to improve them, and execute those plans</li>\n</ul>\n<p>Technical Domain Focus includes:</p>\n<ul>\n<li>Knowledge of software development fundamentals and common architectures</li>\n<li>Knowledge of HTTP, encryption, basic security concepts</li>\n<li>Understanding of authentication and authorization concepts</li>\n<li>Knowledge of one or more auth protocols/specifications: Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.</li>\n<li>Proficient in at least one programming language; ideally JavaScript</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_c20bf3f6-ff0","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Okta","sameAs":"https://www.okta.com/","logo":"https://logos.yubhub.co/okta.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/okta/jobs/7770733","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["software development","technical support","business or technical analyst","HTTP","encryption","security concepts","authentication","authorization","Oauth2","OIDC","SAML","WS-FED","LDAP","Azure AD","JavaScript"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:56:32.011Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"software development, technical support, business or technical analyst, HTTP, encryption, security concepts, authentication, authorization, Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, JavaScript"}]}