Location: Dublin, Ireland

Department: R&D

Job Description:

Intercom is seeking a Senior Data Engineering Manager to lead the design and evolution of the core infrastructure that powers our entire data ecosystem. As a leader, you will partner with product and business teams to drive key data initiatives and ensure the success of our data engineering team.

Responsibilities:

• Next-Gen Platform Evolution: Partner with product and business teams to design and implement the next generation of our data stack, ensuring it can meet the demands of advanced analytics and AI applications.

• Enablement Through Tooling: Partner closely with Analytics Engineers, Analysts, and Data Scientists to build self-service tooling and infrastructure that enables them to move fast and deploy safely.

• Data Quality Guardianship: Implement advanced monitoring systems to proactively detect, surface, and resolve data quality issues across our high-throughput environment.

• Driving Automation: Develop automation and tooling that streamlines the creation and discovery of high-quality analytics data, making the entire data lifecycle more efficient.

Strategic Impact You'll Drive:

• GTM Data Platform Strategy: Build the data acquisition strategy that will enable us to build the next generation of business-focused internal software.

• Conversational BI Strategy: Lead the charge to shift away from complex, technical reporting toward natural language interaction to make data truly democratized and accessible.

• Platform & Warehousing Strategy: Lead the architectural- and cost review and revamp of our core data infrastructure to ensure it can scale exponentially for future growth and advanced use cases.

Recent Wins You'll Build Upon:

• AI-assisted Local Analytics Development Environment for Airflow and DBT.

• Data-rich AI apps containerized on Snowflake SPCS.

• A new, modern data catalog solution.

• Migrating critical MySQL ingestion pipelines from Aurora to PlanetScale.

Who You Are:

• A leader, a builder, and a problem-solver who thrives on solving real-world business problems.

• 7+ years of experience in the data space, leading teams of 6+ engineers.

• Stakeholder focus: ability to communicate complex technical solutions to a business-focused audience and vice versa.

• Technical depth: not afraid to get hands dirty and write code when needed.

• A leader and mentor: naturally recognizes opportunities to step back and mentor others.

Bonus Points (Our Modern Stack Knowledge):

• Airflow at scale: extensive experience working with Apache Airflow, especially the nuances of operating it reliably in a high-volume environment.

• Modern data stack fluency: familiarity with tools like Snowflake and DBT.

• Future-focused: keeps a keen eye on industry trends and emerging technologies.

Benefits:

• Competitive salary and equity in a fast-growing start-up.

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%.

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.

• Open vacation policy and flexible holidays so you can take time off when you need it.

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.

• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies:

• Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.

• We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.

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