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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4559f413-ce0"},"title":"Senior Customer Support Engineer I","description":"<p><strong>Senior Customer Support Engineer I</strong></p>\n<p><strong>Role Overview</strong></p>\n<p>As a Senior Customer Support Engineer at Electronic Arts, you will work directly with Game Developer teams to resolve technical challenges and improve product quality. You will help develop additional software components, design and debug software applications, and participate in product/platform testing and updates.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Work directly with Game Developer teams to help them solve technical challenges</li>\n<li>Resolve issues involving project implementation, code error diagnosis, debugging, validation, and root cause analysis for the products/platforms assigned</li>\n<li>Build internal relationships with our development and product management teams to help us communicate the priorities of our customers</li>\n<li>Improve product quality by injecting fresh ideas and bringing innovations to existing products or platforms, building automation</li>\n<li>Develop additional software components for tasks associated with the projects/platforms, designing and debugging software applications</li>\n<li>Participate in projects that improve overall product and documentation quality</li>\n<li>Participate in product/platform testing and updates</li>\n<li>Achieve knowledge transfer through the delivery of training, knowledge sessions, mentoring</li>\n<li>Help increase the team efficiency by sharing knowledge, providing feedback about best practices, writing tools/utilities using AI stack</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>Minimum 3 years of experience working with customers</li>\n<li>Empathy for the customer experience</li>\n<li>Balance varying levels of priority and urgency</li>\n<li>Understand complex technical issues and manage to express them in simple and concise language</li>\n<li>Familiarity with database concepts (e.g. SQL Server, MongoDB)</li>\n<li>Experience around the following technology concepts - virtualization, operating systems and server administration (Linux, Windows), cloud infrastructure and services(AWS, Azure), networking (IP, routing, firewall, ACL&#39;s), coding/scripting (Python, Bash, Powershell), application and API endpoints, monitoring and observability tools (Grafana, Kibana)</li>\n<li>Qualification in Computer Engineering or relevant experience needed</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life</li>\n<li>Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more</li>\n</ul>\n<p><strong>About Electronic Arts</strong></p>\n<ul>\n<li>We&#39;re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA</li>\n<li>We value adaptability, resilience, creativity, and curiosity</li>\n<li>From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_4559f413-ce0","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Electronic Arts","sameAs":"https://jobs.ea.com","logo":"https://logos.yubhub.co/jobs.ea.com.png"},"x-apply-url":"https://jobs.ea.com/en_US/careers/JobDetail/Senior-Customer-Support-Engineer-I/212687","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"temporary","x-salary-range":null,"x-skills-required":["database concepts","virtualization","operating systems and server administration","cloud infrastructure and services","networking","coding/scripting","application and API endpoints","monitoring and observability tools"],"x-skills-preferred":[],"datePosted":"2026-04-24T13:13:40.623Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad"}},"employmentType":"TEMPORARY","occupationalCategory":"Engineering","industry":"Technology","skills":"database concepts, virtualization, operating systems and server administration, cloud infrastructure and services, networking, coding/scripting, application and API endpoints, monitoring and observability tools"}]}