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You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.</p>\n<p>Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer&#39;s needs.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Serve as a trusted technical advisor and help expand existing business for our customers</li>\n<li>Deliver timely and organized onboarding for customers and ensure they see the full value in Cloudflare&#39;s products</li>\n<li>Advise on technical best practices and provide customers with clear proactive technical guidance and expertise across all our products</li>\n<li>Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations</li>\n<li>Proactively identify opportunities for expansion for existing customers</li>\n<li>Promote retention by capturing and communicating gaps in product or features</li>\n<li>Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&amp;A, and helping iterate on best practices</li>\n</ul>\n<p>Experiences might include a combination of the skills below:</p>\n<ul>\n<li>8 years of prior post-sales customer relationship management</li>\n<li>In-depth expertise in Zero Trust architectures and a passion for advancing this knowledge are crucial</li>\n<li>Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills</li>\n<li>Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts</li>\n<li>Ability to manage a project, work to deadlines, and prioritize between competing demands</li>\n</ul>\n<p>Bonus!</p>\n<ul>\n<li>Understanding of, or experience with, regulatory requirements such as PCI DSS, HIPAA, and SOC-2</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3ef3ca2b-83e","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cloudflare","sameAs":"https://www.cloudflare.com/","logo":"https://logos.yubhub.co/cloudflare.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/cloudflare/jobs/7612689?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Zero Trust architectures","Scripting languages (e.g. Python, JavaScript, Bash)","Technical project management","Customer relationship management","Cloudflare products"],"x-skills-preferred":[],"datePosted":"2026-04-26T15:41:03.989Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Zero Trust architectures, Scripting languages (e.g. Python, JavaScript, Bash), Technical project management, Customer relationship management, Cloudflare products"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b26e019d-de5"},"title":"Senior Customer Solutions Engineer","description":"<p>As a Senior Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer&#39;s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.</p>\n<p>You will bring deep architectural expertise, hands-on technical leadership, and advanced troubleshooting skills to ensure the seamless integration, performance, and security of Cloudflare&#39;s services within the customer&#39;s ecosystem. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.</p>\n<p>You will work closely with the Customer Success Managers (CSMs) and other teams at Cloudflare, from Sales and Product to Engineering and Customer Support. 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