Responsibilities:

• Oversee the design, installation, configuration, and integration of AV systems.
• Perform hands-on setup, operation, troubleshooting, and maintenance of AV equipment for live events, meetings, and presentations.
• Plan and support events ranging from 300+ person internal/external events to small team meetings.
• Act as the primary escalation point for complex technical issues, ensuring minimal downtime and quick resolution.
• Collaborate with clients, event planners, IT teams, and vendors to assess needs, plan layouts, and execute AV setups for small to large-scale events.
• Develop and maintain documentation, including maintenance schedules, troubleshooting guides, inventory tracking, and system diagrams.
• Ensure compliance with safety standards, company policies, and industry best practices during installations and operations.
• Manage project timelines, budgets (for small projects), and resource allocation while maintaining profitability and quality.
• Stay current with emerging AV technologies and recommend upgrades or improvements
• Provide exceptional customer service, including on-site support and post-event debriefs

Basic Qualifications:

• Associate's or Bachelor's degree in Audio Visual Technology, Electronics, Information Technology, or a related field preferred (or equivalent experience).
• 5+ years in audio-visual technical roles, with at least 2 years in a lead, senior, or supervisory position. Experience in corporate, educational, or event environments is a plus.
• CTS (Certified Technology Specialist) from AVIXA strongly preferred; additional certifications like Crestron, Extron, Dante, or Biamp are highly desirable.
• Proficiency with AV control systems (Crestron, AMX, Extron), video conferencing (Zoom, Microsoft Teams, Cisco Webex), digital signal processing (DSP), and networking basics.
• Strong knowledge of audio/video signal flow, cabling, rigging, lighting, and projection systems.
• Experience with live event production, including mixing boards, cameras, and streaming.
• Excellent leadership, communication, and problem-solving abilities; ability to work under pressure and manage multiple priorities. Strong customer service orientation and team collaboration.
• Physical Requirements: Ability to lift heavy equipment (up to 50 lbs), climb ladders, and work in varied environments (including evenings/weekends for events). Valid driver's license may be required

Additional Requirements:

• Must be physically fit enough to regularly lift up to 30 lbs. for duties such as delivering computers, unpacking and rack-mounting equipment, etc.
• Must be willing to work extended hours and weekends as needed.
• Must be willing to travel

Compensation and Benefits: $115,000 - $145,000 Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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What you'll do

• Provide exceptional AV support and white glove service to C-Level, Executives, and other VIPs for meetings, conferences, and events.
• Perform analysis and diagnosis of complex AV issues for end users, demonstrating expertise in AV signal flow and systemic troubleshooting methods to efficiently identify root cause and resolve issues for end users as well as our AV infrastructure, and recommend and implement solutions.

What you need

• 7+ years of experience in all aspects of professional AV support.
• Experienced in AV design engineering.
• Strong experience with audio and video conferencing technologies.

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