Key Responsibilities:

• Understand the foundation of customer service and be able to deliver outstanding service to our passengers.
• Be motivated to excel in all aspects of job duties and responsibilities.
• Be a personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Embrace all Company and Proud Values and lead by example.
• Adapt and adjust to a variety of circumstances.
• Establish and maintain courteous and professional working relationships in a diverse cultural environment.

Skills, Knowledge & Expertise:

• Communicate clearly in written and spoken English.
• Experience in the operation of security screening equipment such as x-ray machines, walkthrough metal detectors, hand-held metal and explosive detectors, CCTV, etc.
• Lead all onboard investigations of alleged crimes and security incidents as detailed in Fleet Regulations.
• Oversee all evidence collection and crime scene preservation by ship's personnel.
• Investigate minor passenger injuries as directed by the Staff Captain.
• Provide an immediate positive first impression to passengers.
• Work with security team to maximize the effectiveness of their operations and service for passengers and crew.
• Communicate clearly and appropriately with shipboard and shoreside personnel regarding service provided in all parts of the operation.
• Promote the goal of resolving passenger problems or concerns immediately, or at a minimum before the cruise ends.
• Manage gangway operations including access control, screening of all personnel wishing to board the vessel for prohibited items, proper relief/rotation of staff, and efficient/effective operations including line management.
• Coordinate security operations with outside agencies and complete Declarations of Security as required by the ISPS Code.
• Supervise the set up, calibration, operation, and maintenance of all onboard security-related equipment in accordance with manufacturers'/Company requirements.
• Ensure compliance with ISPS and Carnival Corporate Security Standards at all times.
• Assist the Staff Captain with the efficient operation of the master key system on board.
• Oversee continual training of the security team in Code Sierra procedures, exercises, drills, and any other security requirements ensuring compliance with international and Company regulations.
• Manage authorized visitor access to the ship, including identification, confirmation of business, and issuance of visitor passes.
• Review and make necessary entries into the Port & Ship Security Management Database, based on occurrences.

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