Your duties will include dealing with customer complaints, assisting all members of the public when requested, attending first aid incidents, fire/bomb evacuation, and assisting retailers in all matters relating to shoplifters. You will also be responsible for policing the customer and staff car parks, dealing with lost/found children, dealing with lost/found property, and assisting motorists within the car park.

You will need to operate and monitor the Centre fire alarm panel, monitor the Centre CCTV system, report defects/spillages within the Centre, and collect litter where necessary. You will also be responsible for signing in of all visitors to the Centre Management, operating and monitoring the Centre intruder alarm system, radio operation and maintenance, control of all contractors ensuring compliance with Centre Operational Policy, and control and issue of all Centre keys maintaining accuracy of all logs.

As a Security & Customer Service Officer, you will be required to work overtime at short notice, although notice will be given whenever possible. You will need to adhere to all Health & Safety policies and procedures, check fire escapes, fire extinguishers, and emergency lighting in the common areas, and carry out a daily check on the Centre Customer Service Vehicles including valet service.

You will also be responsible for ensuring that all customer facilities in the Centre are clean and serviceable, carrying out Control Room duties, answering telephones and personal enquiries at Reception, and promoting a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.

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