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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_99c5a5b4-71d"},"title":"Scaled AI Success Engineer","description":"<p>Job Title: Scaled AI Success Engineer</p>\n<p>Location: Dublin, Ireland</p>\n<p>Department: Go To Market</p>\n<p>Job Type: Full time</p>\n<p>About the Team</p>\n<p>OpenAI&#39;s AI Success Engineer team partners with the world&#39;s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.</p>\n<p>Our customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the centre of that mission.</p>\n<p>About the Role</p>\n<p>The Scaled AI Success Engineer supports the post-sales success of a broad portfolio of customers through proactive monitoring, programmatic engagement, and targeted technical &amp; change management intervention. This role is responsible for identifying adoption risk and expansion signals, coordinating pooled resources, and stepping in directly when customers need hands-on support.</p>\n<p>This role blends operational execution, customer advisory, technical support, and cross-functional coordination. You will work closely with Customer Education, Solutions Architects, User Ops, Sales, and Solutions Engineering to ensure customers stay healthy, unblocked, and progressing through key adoption milestones.</p>\n<p>Success in this role means maintaining strong account health at scale, improving adoption outcomes across customer cohorts, and ensuring consistent, high-quality technical experiences across the customer base.</p>\n<p>In this role, you will:</p>\n<ul>\n<li>Monitor account health signals and adoption data to identify at-risk or expansion-ready customers in the absence of dedicated success coverage.</li>\n</ul>\n<ul>\n<li>Proactively intervene with customers through proactive and reactive outreach to capture expansion opportunities or resolve adoption, configuration, or technical issues.</li>\n</ul>\n<ul>\n<li>Coordinate pooled resources across AI Deployment Managers, Solutions Architecture, and User Operations to deliver timely customer support and interventions.</li>\n</ul>\n<ul>\n<li>Own instance administration and first-line technical triage, including MCP refreshes, configuration updates, and error handling.</li>\n</ul>\n<ul>\n<li>Communicate adoption trends, risks, and intervention requirements across the customer base to Customer Education and cross-functional partners as well as identify patterns in customer issues and feedback to surface insights to Product and Engineering.</li>\n</ul>\n<ul>\n<li>Execute repeatable adoption and remediation programs designed to improve activation, engagement, and customer outcomes at scale.</li>\n</ul>\n<ul>\n<li>Partner with Sales and Solutions Engineers to support expansion readiness by identifying opportunities to drive value and validating technical readiness.</li>\n</ul>\n<ul>\n<li>Design experiments, measure lift, and operationalize what works across cohorts.</li>\n</ul>\n<p>You&#39;ll thrive in this role if you:</p>\n<ul>\n<li>Have 6 years of experience in technical customer-facing roles such as technical support, solutions engineering, customer success engineering, or technical account management.</li>\n</ul>\n<ul>\n<li>Have hands-on experience working with APIs, developer tools, or SaaS platforms in enterprise or scaled environments.</li>\n</ul>\n<ul>\n<li>Have experience managing larger portfolios of customers at the same time.</li>\n</ul>\n<ul>\n<li>Are comfortable troubleshooting technical issues and guiding customers through configuration and setup workflows.</li>\n</ul>\n<ul>\n<li>Can balance structured program execution with real-time customer problem-solving, experience with dashboards, tooling, and automation preferred.</li>\n</ul>\n<ul>\n<li>Communicate clearly and concisely with both technical and non-technical stakeholders.</li>\n</ul>\n<ul>\n<li>Enjoy working in fast-paced environments with high context switching and operational ownership.</li>\n</ul>\n<ul>\n<li>Are excited by the challenge of delivering high-quality customer outcomes at scale.</li>\n</ul>\n<p>About OpenAI</p>\n<p>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.</p>\n<p>We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.</p>\n<p>For additional information, please see OpenAI&#39;s Affirmative Action and Equal Employment Opportunity Policy Statement.</p>\n<p>Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse, and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss, or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.</p>\n<p>To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.</p>\n<p>We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.</p>\n<p>OpenAI Global Applicant Privacy Policy</p>\n<p>At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. 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You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Owning post-sale technical success, adoption, and value realization across a large portfolio of customers</li>\n<li>Acting as a trusted advisor on deployment health, adoption strategy, and value realization for ChatGPT, API, Codex, and related capabilities</li>\n<li>Using logs, telemetry, usage patterns, and customer feedback to diagnose issues, form hypotheses, and guide practical recommendations on latency, reliability, model choice, prompting, cost efficiency, and rollout readiness</li>\n<li>Leading targeted interventions for moments that matter - launches, risk signals, escalations, renewal preparation, and high-potential expansion opportunities</li>\n<li>Translating customer goals into prioritized adoption plans, success milestones, and measurable KPIs that can be executed through a mix of direct engagement, scaled programs, and cross-functional support</li>\n</ul>\n<p>To succeed in this role, you will need:</p>\n<ul>\n<li>6+ years of experience in technical customer-facing roles such as technical account management, technical success, technical consulting, solutions architecture, technical delivery leadership, or enterprise SaaS / AI adoption</li>\n<li>Strong working knowledge of OpenAI product capabilities, APIs, connectors, and common deployment patterns, and able to explain model behavior, limitations, and tradeoffs in practical business terms</li>\n<li>Technically fluent enough to engage credibly with customer technical teams and interpret logs, telemetry, usage data, and system behavior, without needing to be the primary implementation owner</li>\n<li>Ability to reason through production tradeoffs such as latency, cost, quality, prompting, routing, rate limits, retrieval, caching, and reliability, and turn those into practical recommendations</li>\n<li>Strong portfolio prioritization instincts and judgment about where direct engagement will create the most customer and business impact</li>\n<li>Excellent project and program management instincts, with the ability to drive multiple workstreams with clarity and structure</li>\n<li>Strong communicator who can move fluidly between executive conversations about business impact and technical conversations about optimization, risks, and constraints</li>\n<li>Operate with high ownership and can manage ambiguity, fast decision making, and dynamic customer needs</li>\n<li>Have a strong record of driving measurable adoption, deployment health, and customer value for large enterprise customers with complex stakeholder environments</li>\n<li>Have experience building repeatable playbooks, processes, or operating mechanisms that scale impact across many customers, not just through individual heroics</li>\n<li>Know when to solve independently and when to pull in Solutions Architecture, Engineering, Product, or other specialist teams</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_89388212-cd7","directApply":true,"hiringOrganization":{"@type":"Organization","name":"OpenAI","sameAs":"https://openai.com/","logo":"https://logos.yubhub.co/openai.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/openai/c5ff9a07-5f62-4d03-a26c-b205b5471dc8","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"Full time","x-salary-range":"$185K – $260K","x-skills-required":["Technical account management","Technical success","Technical consulting","Solutions architecture","Technical delivery leadership","Enterprise SaaS / AI adoption","OpenAI product capabilities","APIs","Connectors","Common deployment patterns","Model behavior","Limitations","Tradeoffs","Production tradeoffs","Latency","Cost","Quality","Prompting","Routing","Rate limits","Retrieval","Caching","Reliability"],"x-skills-preferred":[],"datePosted":"2026-04-24T12:20:09.929Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco; New York City; Remote - US"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Technical account management, Technical success, Technical consulting, Solutions architecture, Technical delivery leadership, Enterprise SaaS / AI adoption, OpenAI product capabilities, APIs, Connectors, Common deployment patterns, Model behavior, Limitations, Tradeoffs, Production tradeoffs, Latency, Cost, Quality, Prompting, Routing, Rate limits, Retrieval, Caching, Reliability","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":185000,"maxValue":260000,"unitText":"YEAR"}}}]}