Responsibilities:

Configure and customize Salesforce to meet business needs Optimize QTC solutions with Salesforce and other systems (Ironclad, Stripe and Metronome) Design and develop high quality solutions in an agile environment including partner management, forecasting, territory mapping, internationalization, pipeline optimization, and lead management processes Work closely with operations and business partners to understand and refine requirements, objectives, and processes Build for scale by designing holistically, with a focus on flexibility and maintainability Ensure appropriate controls and documentation are followed to create an effective control environment Deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions Configure and maintain other business systems like Hubspot, Apollo, and Clay Build and optimize integrations between Salesforce and other platforms

You may be a good fit if you:

Have 3+ years of Salesforce admin experience Have experience implementing and maintaining QTC/CPQ solutions Hold Salesforce Basic and Advanced Certifications (Advanced Administrator certification, Advanced Developer or Platform II certification) Have in-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture Have experience with data migration and integrating Salesforce with other platforms/services Have worked with financial systems such as Stripe and Netsuite (Metronome a plus) Have basic SQL skills and experience working with data warehouses Have proven experience scaling Salesforce implementations in high-growth environments Have experience working closely with and implementing solutions for a fast-growing GTM organization.

Possess excellent analytical skills, combined with impeccable business judgment Can communicate effectively with management, sales, marketing, vendors and international teams

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About Dialpad

Dialpad is the AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform. With over 70,000 companies worldwide relying on Dialpad, we're leading the shift to Agentic AI: intelligent agents that automate workflows, resolve customer issues, and accelerate revenue in real-time.

Your Role

As a Salesforce Technical Administrator, you'll own the administration, configuration, and day-to-day reliability of our Salesforce CRM environment, including key CPQ and sales support workflows. You'll work closely with Salesforce Engineers, Systems Analysts, developers, and internal stakeholders to deliver scalable functionality, troubleshoot platform issues, and improve the systems that support our global Sales teams.

Responsibilities

• Own advanced Salesforce administration and configuration across page layouts, fields, objects, validation rules, permissions, and sharing models.
• Build and enhance automation using Record-Triggered Flows, Screen Flows, and Autolaunched Flows to streamline business processes.
• Support Salesforce CPQ administration, including pricing waterfall logic, price rules, product rules, and advanced approvals.
• Troubleshoot issues across configuration, CPQ, integrations, pricing, quoting, and data quality to keep the platform running at speed and with accuracy.
• Resolve production issues and support cases within defined SLAs using structured incident management practices.
• Partner with developers on more complex requirements and contribute basic Apex, LWC, Visualforce, and SOQL-based solutions for minor enhancements and troubleshooting.
• Support deployments and release activities using tools such as Copado, including migrating configuration and minor code changes through agile sprint cycles.
• Maintain strong platform documentation, capture recurring issues and solutions, and apply Salesforce best practices for scalability and maintainability.

Requirements

• A bachelor's degree in a technical discipline or equivalent professional experience.
• 4+ years of Salesforce administration and support experience in a complex, integrated enterprise environment.
• Salesforce Administration expertise in Sales Cloud, including strong experience with configuration, Flows, and the Salesforce security model.
• Hands-on knowledge of Salesforce CPQ processes and the ability to support pricing and quoting operations end-to-end.
• Working knowledge of Salesforce development concepts such as Apex, LWC, Visualforce, and SOQL, along with experience operating in agile delivery environments.
• Experience with Salesforce data management, including migrations, retention, data quality, and issue resolution in integrated enterprise systems.
• Familiarity with tools such as Outreach, Marketo, Git, Workrails, Jira, and Copado.
• Strong analytical, problem-solving, and communication skills, with the ability to manage a high volume of requests across stakeholders with different levels of technical expertise.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Responsibilities:

Configure and customize Salesforce to meet business needs Optimize QTC solutions with Salesforce and other systems (Ironclad, Stripe and Metronome) Design and develop high quality solutions in an agile environment including partner management, forecasting, territory mapping, internationalization, pipeline optimization, and lead management processes Work closely with operations and business partners to understand and refine requirements, objectives, and processes Build for scale by designing holistically, with a focus on flexibility and maintainability Ensure appropriate controls and documentation are followed to create an effective control environment Deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions Configure and maintain other business systems like Hubspot, Apollo, and Clay Build and optimize integrations between Salesforce and other platforms

You may be a good fit if you:

Have 3+ years of Salesforce admin experience Have experience implementing and maintaining QTC/CPQ solutions Hold Salesforce Basic and Advanced Certifications (Advanced Administrator certification, Advanced Developer or Platform II certification) Have in-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture Have experience with data migration and integrating Salesforce with other platforms/services Have worked with financial systems such as Stripe and Netsuite (Metronome a plus) Have basic SQL skills and experience working with data warehouses Have proven experience scaling Salesforce implementations in high-growth environments Have experience working closely with and implementing solutions for a fast-growing GTM organization.

Possess excellent analytical skills, combined with impeccable business judgment Can communicate effectively with management, sales, marketing, vendors and international teams

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