Engineer the Future with Us
\nWe are seeking a highly motivated and detail-oriented Sales Enablement Associate to join our team. As a Sales Enablement Associate, you will perform daily operational tasks related to customer support, training, and consulting, demonstrating deep expertise in at least one area.
\nResponsibilities:
\nPerform daily operational tasks related to customer support, training, and consulting, demonstrating deep expertise in at least one area.
\nIndependently manage customer support cases, logging issues and enhancement requests, tracking progress, and keeping teams informed for seamless resolution.
\nCoordinate public and private training courses, including instructor allocation, participant registration, logistics management, and oversight of Ansys Learning Hub operations.
\nSupport consulting processes by setting up projects, creating time site codes, and ensuring compliance with export regulations and proper project classification.
\nCollaborate with regional and global teams, following established processes while seeking guidance from senior members as needed.
\nBuild relationships across cross-functional teams (Sales, Order Management, Technical Support) to maintain consistent, high-quality customer service.
\nProactively contribute to process improvement initiatives by identifying issues, proposing solutions, and participating in internal projects.
\nAssist with special projects, such as process enhancements, training materials, system updates, migrations, and user acceptance testing (UAT).
\nGenerate and maintain operational reports, statistics, and metrics using Excel or other analytics tools.
\nProvide translation of customer-facing materials into local languages, as required.
\nImpact:
\nEnhance operational efficiency and productivity for global sales and business teams.
\nDrive high levels of customer satisfaction by ensuring timely and effective case resolution.
\nFacilitate seamless training and consulting experiences for customers and internal stakeholders.
\nSupport compliance and proper classification of projects, ensuring adherence to export regulations.
\nPromote collaboration and alignment across regional and global teams for consistent service delivery.
\nContribute innovative ideas and solutions to ongoing process improvement and special projects.
\nMaintain accurate and insightful operational data for informed decision-making.
\nStrengthen the ACE Worldwide Operations team's reputation for excellence and reliability.
\nRequirements:
\nAssociate's or Bachelor's degree in Business Administration, Operations, or related field.
\n3+ years of experience in an administrative role within a corporate setting, focusing on operations and business practices.
\nProficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
\nAbility to understand advanced problems and apply logical thinking to resolve them.
\nExcellent interpersonal and communication skills, with proficiency in both written and spoken English.
\nAbility to work both independently and collaboratively to drive improvements and elevate customer satisfaction.
\nConsistent pursuit of professional development, embracing feedback and learning new skills.
\nWorking knowledge of database/CRM systems such as Salesforce or equivalent (preferred).
\nStrong organizational and time management skills, with the ability to handle multiple tasks in a fast-paced environment.
\nExperience working in a global or multicultural customer support environment (preferred).
\nTeam:
\nYou will join the Ansys Customer Excellence (ACE) Worldwide Operations team,a dedicated group committed to supporting global customers and internal teams through strategic operational, process, and business analysis initiatives.
\nRewards and Benefits:
\nWe offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.
\nXML job scraping automation by YubHub
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