With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills. Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Key Information: Hours available: 8+ hours per week Application Deadline: 25.04.26 Interview Date: Ongoing from 26.04.26 Start Date: May 2026

Key Responsibilities: Greet customers warmly and create a welcoming store environment. Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations. Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples. Assist in hosting in-store events, providing a memorable and inclusive experience for customers. Maintain a clean, tidy, and visually appealing shop floor. Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals. Participate in ongoing training and development to enhance product knowledge and customer service skills. Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience. Work on in-store and external events to leave lasting impressions on customers.

Skills, Knowledge & Expertise: Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.

Benefits: Holiday allowance 50% discount on Lush products and spa treatments Profit-based bonus Complimentary spa treatment Pension scheme Paid day off for your birthday Cycle to work scheme Discounted rail and bus season tickets Employee assistance programme 6 months of full pay for parental leave (primary caregiver must qualify for SMP) Enhanced paternity leave There’s a big difference between "Flexible Working" (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you. We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well. Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities. Tailored gender affirming care

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You will be the host of many in-store parties and events across the year and may be required to work external events where we travel to a different location to provide our 5* experience to a new crowd. You will learn about our spa treatments and help promote them to our customers where they can relax and unwind at our Covent Garden and Oxford Street spa locations in London.

Key responsibilities include greeting customers warmly and creating a welcoming store environment, engaging with customers to understand their needs, providing personalized recommendations, and offering product demonstrations. You will also maintain a clean, tidy, and visually appealing shop floor, support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.

As a Sales Assistant, you will participate in ongoing training and development to enhance product knowledge and customer service skills. You will collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience. You will work on in-store and external events to leave lasting impressions on customers.

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Key Responsibilities:

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop’s budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave
• Flexible working arrangements
• Access to employee-led Community Networks

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