Key Responsibilities:

• Ensure that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates' public areas as well as guests and officers' staterooms are always upheld.
• Consistently exceed the Housekeeping defined targets, by driving a personalized guest and teammate-centric & experience culture, reducing friction points and mitigating negative surprises.
• Perform daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.
• Drive and optimize the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers' rooms, including problem resolution and all Service Excellence related guest inquiries.
• Identify and communicate furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms)
• Partner closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies.

Requirements:

• Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
• Previous Cruise ship experience is strongly recommended.
• Must have a complete understanding of Public Health and Environmental requirements relating to the servicing of public areas.
• Solid supervisory skills and ability to support, train, and mentor junior staff.
• Fluent English language skills, both verbal and written.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits:

• Competitive salary package.
• Own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• Vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• Chance to travel the world, exploring exciting destinations while doing what you love.
• Welcoming, inclusive, and dynamic work environment where your contributions are valued.

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