Key Responsibilities:

• Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates' public areas as well as guests and officers' staterooms are always upheld.
• Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company-issued standards.
• Performs daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.
• Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers' rooms, including problem resolution and all Service Excellence related guest inquiries.
• Regularly monitors guest feedback, Service Excellence platform, and OBE information to identify trends that might compromise the guest experience.
• Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
• Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
• Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate-centric & experience culture, reducing friction points, and mitigating negative surprises.
• Ensures utilization of Princess MedallionClass products, services, and applications to drive engagement in delivering a guest and teammates-centric experience.
• Enforces accountability and ownership of the Service Excellence platform and philosophy.
• Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship-specific post-cruise complaints.
• Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and shares insights on operational efficiencies.

Personal Characteristics:

• Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Willingness to embrace all Company values and Service Credo and lead by example.
• Commitment to continuously display and deliver genuine care to our guests and staff and surprise and delight guests throughout their cruise experience.
• Ability to adapt and adjust to a variety of circumstances.

Benefits:

• Competitive salary package.
• Own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• Vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• Chance to travel the world, exploring exciting destinations while doing what you love.
• Welcoming, inclusive, and dynamic work environment where your contributions are valued.

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