{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/rooms-division-supervisor-japanese-speaking-cs"},"x-facet":{"type":"title","slug":"rooms-division-supervisor-japanese-speaking-cs","display":"Rooms Division Supervisor (Japanese Speaking) - CS","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_c70194c7-137"},"title":"Rooms Division Supervisor (Japanese Speaking) - CS","description":"<p>As a Rooms Division Supervisor, you will be responsible for ensuring that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates&#39; public areas as well as guests and officers&#39; staterooms are always upheld.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates&#39; public areas as well as guests and officers&#39; staterooms are always upheld.</li>\n<li>Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company-issued standards.</li>\n<li>Performs daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.</li>\n<li>Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.</li>\n<li>Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers&#39; rooms, including problem resolution and all Service Excellence related guest inquiries.</li>\n<li>Regularly monitors guest feedback, Service Excellence platform, and OBE information to identify trends that might compromise the guest experience.</li>\n<li>Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.</li>\n<li>Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).</li>\n<li>Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate-centric &amp; experience culture, reducing friction points, and mitigating negative surprises.</li>\n<li>Ensures utilization of Princess MedallionClass products, services, and applications to drive engagement in delivering a guest and teammates-centric experience.</li>\n<li>Enforces accountability and ownership of the Service Excellence platform and philosophy.</li>\n<li>Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship-specific post-cruise complaints.</li>\n<li>Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and shares insights on operational efficiencies.</li>\n</ul>\n<p>Personal Characteristics:</p>\n<ul>\n<li>Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our guests.</li>\n<li>Motivation to excel in all aspects of job duties and responsibilities.</li>\n<li>Personable communicator with outstanding social skills and a warm, friendly, and caring personality.</li>\n<li>Willingness to embrace all Company values and Service Credo and lead by example.</li>\n<li>Commitment to continuously display and deliver genuine care to our guests and staff and surprise and delight guests throughout their cruise experience.</li>\n<li>Ability to adapt and adjust to a variety of circumstances.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary package.</li>\n<li>Own comfortable double cabin - your private space to relax and recharge.</li>\n<li>Company-paid travel to and from the ship, so you can focus on the journey ahead.</li>\n<li>Access to exclusive areas and benefits onboard (depending on the rank and occupational group).</li>\n<li>Vibrant recreation and welfare program designed to support your well-being and work-life balance.</li>\n<li>Access to exceptional learning and development opportunities to grow your skills and advance your career.</li>\n<li>Chance to travel the world, exploring exciting destinations while doing what you love.</li>\n<li>Welcoming, inclusive, and dynamic work environment where your contributions are valued.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_c70194c7-137","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Princesscruises","sameAs":"https://www.princess.com/","logo":"https://logos.yubhub.co/princess.com.png"},"x-apply-url":"https://princesscruises.pinpointhq.com/en/postings/94b5f6c7-92f7-4c4f-97cf-74f8bc6ddabb?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"fixed term contract","x-salary-range":null,"x-skills-required":["Housekeeping","Public Health","Sanitation","Maintenance","Quality Assurance","OCEAN Hospitality","GuestView Housekeeping","Service Excellence","Princess MedallionClass"],"x-skills-preferred":[],"datePosted":"2026-04-25T21:02:20.045Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tokyo"}},"employmentType":"CONTRACTOR","occupationalCategory":"Hospitality","industry":"Travel","skills":"Housekeeping, Public Health, Sanitation, Maintenance, Quality Assurance, OCEAN Hospitality, GuestView Housekeeping, Service Excellence, Princess MedallionClass"}]}