To drive sales targets through exceptional artistry and outstanding customer service. Delivering Charlotte Tilbury's philosophy of 'artistry made easy', the Retail Artist is a true brand ambassador, reflecting the brand's values at all times.

Responsibilities

• Consistently promote the Tilbury Touch and exceptional customer service.
• Assist with maintaining the required stock levels, including stock counts, rotation, and timely replenishment to ensure availability to the customer.
• Bring active support and initiative for counter events/new product launches, sharing ideas.
• Create brand awareness through the sharing and demonstration of strong product knowledge.

Who you will work with

Reporting to the Assistant Business Manager/Business Manager.

About you

• Experienced in the beauty industry.
• Strong interest in the cosmetic industry.
• Hold make-up certificate(s) is a plus.
• Willingness to take on new challenges, strong team player, proactive and self-motivated to strive for excellence.
• Good command of both written and spoken English, Cantonese, and Mandarin.

Why join us?

• Enjoy 2 days of day off leave every week.
• Free products.
• Employee shopping discounts.
• Double pay at the end of the year.
• Attendance allowance.
• Referral bonus.
• 17 days of public holidays.
• Enjoy up to 15 days of paid annual leave.
• 18 weeks of paid maternity leave.
• 4 weeks of paid paternity leave.
• 3 days of paid marriage leave.
• Birthday holiday.
• Medical benefits and dental coverage.
• Good prospect of promotion opportunities.
• Regular professional makeup and skin care training.

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Key responsibilities:

• Work at a fast pace to meet and exceed KPIs
• Be motivated to achieve your goals and be the best possible version of yourself
• Not only meet but exceed customer expectations
• Build strong relationships with colleagues and management, contributing to a sense of teamwork in all aspects of the role
• Promote a world-class artistic ability and exceptional customer experience
• Adapt easily to activities, customers, and opportunities to open yourself up to exceptional success
• Follow our Personal Care Standards to the letter, knowing what it means to look good and not being afraid to show it

Ideal candidate:

• Ideally a level 3 qualification in Beauty Therapy
• Ideally have some experience as a Sales Advisor
• Aspire to be part of a beauty brand that revolutionizes the way it's seen and continues to grow
• Adore everything about Charlotte Tilbury and aren't afraid to spread the word
• Ideally have experience in applying makeup and know how to adapt your style to different customers with different needs
• Promote positivity and be able to think without limits to shine your energy
• Receive constructive feedback positively and easily put suggested actions into motion

Benefits:

• We offer a structured induction program, the Magic Academy of Charlotte. This exclusive and tailored training course teaches you all the aspects of the role you need to succeed in providing a red-carpet experience to customers, with follow-up training provided during the first few months of work.
• Career development: Our team of industry experts will support and work with you to explore your learning potential and career objectives
• Receive exclusive launches of our incredible products before others; also receive a full Charlotte Tilbury look once you've completed the Magic Academy of Charlotte to support the brand as much as possible
• Access to Tilbury Surprises, our rewards platform that allows you to save and get exclusive discounts on anything from gym memberships to movie tickets
• Other fantastic benefits such as life insurance, birthday day off, team sales incentives, and more

At Charlotte Tilbury Beauty, our mission is to enable everyone in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, convictions, and perspectives in our organization. In this way, we serve our communities, customers, employees, and candidates better through our recruiting process.

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