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About Belong\nWe believe in a world where homes are owned by regular people, not corporations.

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About the Role\nThe Resident Growth Associate is a key player in Belong's mission to provide an exceptional experience for prospective residents, ensuring their journey to finding their dream home is seamless and delightful. This customer-facing role is responsible for managing initial interactions with potential residents, growing our pipeline of leads, and guiding them through the early stages of their experience with Belong.

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Role Responsibilities\nManaging Communications\nField calls, chat, email, and text messages to address inquiries and concerns from potential residents promptly. Serve as the first point of contact, creating a welcoming and informative experience.

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Tour Coordination\nSchedule tours for prospective residents, capturing availability if scheduling is not possible. Notify residents of any tour changes or cancellations promptly. Provide post-tour follow-ups to address any remaining questions or concerns.

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Lead Follow-Up and Support\nProactively contact leads from the previous day who have not booked tours or started applications.

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AI Tools and Process Optimization\nAssist in implementing new AI tools designed to improve efficiency and enhance the customer experience. Proactively identify opportunities to reduce response times and ensure inquiries are handled promptly and effectively.

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Collaboration and Rapid Response\nWork closely with the operations and experience teams to ensure consistent and high-quality service delivery.

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Requirements\nAdvanced English\nAvailability to work on Weekends\nPrevious experience in a customer-facing or customer support role\nMinimum 2 years of experience\nExceptional communication skills, both written and verbal\nHighly organized and detail-oriented, with the ability to manage multiple priorities\nProficiency in using customer management tools and technology platforms like Intercom\nAbility to work in a fast-paced environment and respond to urgent needs effectively\nFamiliarity with AI tools or a strong willingness to learn and adapt

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XML job scraping automation by YubHub

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