You will partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust.

You will work very closely with the commercial teams to create a cohesive renewal experience for customers.

You will engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers.

This is an ideal role for an individual who wants to expand their career with a fast-growing software company and is energized by combining customer engagement with architecting automated programs to support adoption at scale.

Responsibilities:

• Own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts.

• Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments.

• Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risks.

• Negotiate and execute renewal contracts.

• Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions.

• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.

Compensation:

$100,000 - $130,000+ OTE. The final compensation package will be determined based on your experience, qualifications, and location.

Benefits:

• A competitive salary + stock options in our fast-growing Series E start-up.

• Paid parental leave

• 25 days of annual leave + public holidays + paid sick leave

• 100% Medical, Dental & Vision

• 401k Plan

• A generous referral scheme

• Fun culture with regular socials

• A brand new computer + monitor

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