Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

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This role is for a senior product leader with a strong track record of building customer-facing product experiences that reduce friction, improve activation and retention, and help customers succeed through clear guidance, intelligent assistance, streamlined workflows, and scalable support.

We aim to bring together product, data, and automation to help SMB customers navigate setup, onboarding, troubleshooting, and ongoing account growth with greater confidence and less effort.

In this role, you will own the vision, strategy, and roadmap for key onboarding and support experiences across the product.

Responsibilities:

Product Vision & Strategy

Own the long-term vision and roadmap for SMB onboarding and support experiences, defining how the product helps customers successfully set up, activate, troubleshoot, and grow.

Customer Advocacy

Deeply understand SMB customer pain points across onboarding, activation, support, and early lifecycle journeys, and translate those needs into scalable product capabilities that reduce friction and improve customer outcomes.

Execution & Decision-Making

Navigate high ambiguity, make clear prioritization and tradeoff decisions, and drive execution across multiple engineering and product teams in a fast-moving AI environment.

Data & AI Collaboration

Partner with Data Science and analytics teams to identify customer pain points, measure experience quality, and drive continuous improvement in activation, support effectiveness, and retention.

Cross-Functional Alignment

Work closely with Sales, Support, Marketing, Legal, Policy, and other partner teams to ensure onboarding and support experiences are useful, compliant, trustworthy, and ready for broad customer adoption.

Go-to-Market & Adoption

Lead launch and iteration strategy for onboarding and support improvements, ensuring they drive measurable gains in customer activation, satisfaction, retention, and long-term value.

Platform & Ecosystem

Influence Help shape Microsoft Advertising’s broader approach to customer onboarding, assistance, and support by defining patterns, best practices, and scalable experience principles across the product.

Qualifications:

Required Qualifications:

Bachelor’s Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.

Preferred Qualifications:

Bachelor’s Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience.

5+ years’ experience in developing digital advertising products.

#MicrosoftAI

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This role is for a senior product leader with a strong track record of building customer-facing product experiences that reduce friction, improve activation and retention, and help customers succeed through clear guidance, intelligent assistance, streamlined workflows, and scalable support.

We aim to bring together product, data, and automation to help SMB customers navigate setup, onboarding, troubleshooting, and ongoing account growth with greater confidence and less effort.

In this role, you will own the vision, strategy, and roadmap for key onboarding and support experiences across the product.

Responsibilities:

Product Vision & Strategy

Own the long-term vision and roadmap for SMB onboarding and support experiences, defining how the product helps customers successfully set up, activate, troubleshoot, and grow.

Customer Advocacy

Deeply understand SMB customer pain points across onboarding, activation, support, and early lifecycle journeys, and translate those needs into scalable product capabilities that reduce friction and improve customer outcomes.

Execution & Decision-Making

Navigate high ambiguity, make clear prioritization and tradeoff decisions, and drive execution across multiple engineering and product teams in a fast-moving AI environment.

Data & AI Collaboration

Partner with Data Science and analytics teams to identify customer pain points, measure experience quality, and drive continuous improvement in activation, support effectiveness, and retention.

Cross-Functional Alignment

Work closely with Sales, Support, Marketing, Legal, Policy, and other partner teams to ensure onboarding and support experiences are useful, compliant, trustworthy, and ready for broad customer adoption.

Go-to-Market & Adoption

Lead launch and iteration strategy for onboarding and support improvements, ensuring they drive measurable gains in customer activation, satisfaction, retention, and long-term value.

Platform & Ecosystem

Influence Help shape Microsoft Advertising’s broader approach to customer onboarding, assistance, and support by defining patterns, best practices, and scalable experience principles across the product.

Qualifications:

Required Qualifications:

Bachelor’s Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.

Preferred Qualifications:

Bachelor’s Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience.

5+ years’ experience in developing digital advertising products.

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As a Principal Product Manager for Microsoft AI, you will help businesses that want to grow and expand their business using our products, data, and services through advertising and new business models that unlock AI-first products. This role requires consistent knowledge and deep awareness of the emerging AI industry to develop new products as we have the freedom and flexibility to use the best technology in service of our customer.

You will be part of Microsoft AI Monetization Platform trust and safety team to ensure all the products we build are safe and trustworthy. This is an opportunity to lead a critical area of Trust, shaping the future of ads integrity, anticipating emerging abuse vectors, including synthetic media and other sophisticated agentic attacks.

The ideal candidate for this role has Trust, Safety, Integrity or Fraud Prevention expertise, with a track record of building platform-level safety, moderation, or abuse-prevention solutions. They should be able to drive multi-year, high-impact strategies, ensuring measurable improvements to developer efficiency and defense agility.

This role operates with autonomy and influence, leading large-scale, cross-organizational initiatives and has a track record of influencing organizational change. They excel at navigating complex cross-org dynamics, balancing business, policy, and technical constraints to ensure safety at scale.

The successful candidate will also help us raise the bar for the Product Management craft by mentoring senior PMs and fostering a culture of product excellence and user-first thinking.

We work within Microsoft AI (MAI), an organization responsible for Copilot, Bing, Edge, MSN, and other AI-first products. The organization has all the ingredients needed for success with Product, Engineering, Research, and Go To Market functions partnering as peers with shared goals. This enables close collaboration and rapid decision-making.

One of the reasons Microsoft AI consistently brings innovative products to market is because of the collaborative work we do in Product Management. We work closely with talented engineers, designers, marketers, creatives, customers, partners, and go-to-market teams to design and develop products tailored for our customer's benefit.

We run lean, obsess about users, and make decisions based on evidence. We ship regularly, so your work will have real and immediate impact. It's a time of huge change in the AI landscape, and this role will put you right in the heart of it.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

• Drive building world-class AI experiences and platforms that will allow Microsoft AI to keep consumers safe and deliver sustainable business growth.

• Own a product area and be responsible for understanding user needs and behaviors, defining product requirements, managing end-to-end product development, launches and iterations.

• Find a path to get things done despite roadblocks to get your work into the hands of users quickly and iteratively.

• Enjoy working in a fast-paced, customer-first, product development cycle.

• Translate business goals into strategy, user experience and technical requirements in close collaboration with UX, Data Science, Engineering, AI research, and Product Marketing teams.

• Define goals and performance indicators, set up and oversee experiments, measure success with data and research.

• Collaborate effectively and communicate clearly with cross-functional teams, including product managers, designers, and other engineers, to build exceptional consumer-grade applications.

• Embody our Culture and Values.

Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development.

• OR equivalent experience.

• 8+ years of experience in product management, with at least 1+ years focused on Trust & Safety, abuse prevention, or security-related products.

• Experience leading products built on AI/ML systems from the ground up.

• Background in driving multi-year strategic initiatives in complex, cross-functional environments.

• Demonstrated experience aligning with senior engineering stakeholders in high-stakes, fast-moving product spaces.

Preferred Qualifications:

• Domain Expertise: Deep experience in Trust & Safety, Integrity, or Cybersecurity at a global scale impacting multi-million users or dollars.

• AI/ML Fluency: Advanced understanding of Agentic AI, Large Language Models (LLMs), Generative AI, and adversarial machine learning, with the ability to partner deeply with AI and Infra teams.

• Analytical Rigor: Ability to use complex data sets to identify non-obvious patterns and drive fundamental changes in product direction.

• Global Perspective: Experience navigating the intersection of product features, local laws, and global cultural nuances across different time zones.

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As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .

Join the team as our next Principal Product Manager on Twilio’s Onboarding and Compliance product team.

Twilio is growing rapidly and is looking for a highly skilled and motivated Principal Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s KYC Platform (Know Your Customer), and it is the gateway to accessing all of Twilio’s communication APIs.

In this role, you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining best in class KYC standards.

Responsibilities:

Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company's goals and objectives.

Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision

Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories

Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success

Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization

Mentor junior PMs on product management best practices and support their professional development

Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments

Qualifications:

Minimum of 10 years of experience in product management in SaaS, IaaS or PaaS

Proven track record of leading successful product launches and driving product strategies

Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes.

Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders

Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals

Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges

Bachelor in Computer Science, Engineering, or equivalent practical experience.

Desired:

Experience building products/services related to APIs, developer experience.

Experience working with telecommunications or other regulated ecosystems.

Location:

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel:

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer:

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation:

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $ 213,900.

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.

• Based in the San Francisco Bay area, California: $201,280 - $251,600.

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information:

Applications for this role are intended to be accepted until May 4th, 2026 , but may change based on business needs.

Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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In this role, you'll:

Define and own the strategy, roadmap, and execution for Twilio's SMS and RCS APIs, driving innovation while simplifying the developer experience.

Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale.

Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions

Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate

Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities

Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences.

Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability.

Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

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In this role, you'll:

Define and own the strategy, roadmap, and execution for Twilio's SMS and RCS APIs, driving innovation while simplifying the developer experience.

Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale.

Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions

Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate

Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities

Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences.

Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability.

Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

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As a Principal Product Manager (PM) for the Search & AI team, you’ll architect solutions that reason, plan, and act across applications, the web, and the OS, empowering users to accomplish complex tasks with intelligence and reliability.

You’ll join a high-impact team that uses the cutting edge of generative model and applies to high-value product experiences across Search and Copilot.

Search & AI Experiences team thrives on rapid innovation, cross-functional collaboration, and a culture that values curiosity, autonomy, and bold problem-solving.

We work across a range of experiences spanning from user intent understanding, semantic understanding of queries and documents, vector-based information retrieval, generating card answers and user experiences and generative query suggestions.

We also work on leading edge of Responsible AI techniques to ensure high quality user interactions.

We seek PMs who have shipped 0-to-1 agentic products at leading AI startups or labs, great product sense and user experience instincts, driven growth or mindshare in the AI space, and excel in fast-paced, ambiguous environments.

If you’re energized by building the future of generative AI experiences and want to shape how intelligent agents empower millions, we want to hear from you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week.

This expectation is subject to local law and may vary by jurisdiction.

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Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities: You will influence others to drive business impact across the organization and track success criteria for multiple feature areas across divisions. You’ll also be an expert in identifying long-term investment opportunities and engaging partners to garner support for those feature areas. Translate business goals into strategy, user experience and technical requirements in close collaboration with Applied Science, Data Science, Engineering, UX and Product Marketing/Sales teams. You will define a feature set and facilitate senior-level usability reviews with customers. You’ll own the roadmap for multiple feature areas across divisions, and will collaborate with a partner team to build golden configurations and drive scenario walkthroughs. Enjoy working in a fast-paced, customer-first, product development cycle. As an expert, you will partner with others to collect performance metrics and form hypotheses for complex technical needs in order to improve product development in multiple areas. You’ll also identify features to deprecate, manage customer communities, and build trust with targeted customers across sectors.

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In this role, you will use qualitative (customer feedbacks, user research, academic research) and quantitative data analysis to drive immediate and long-term improvements (data, relevance, UX, measurement) to both existing experience and identify opportunities for the future.

You will closely work with designers, engineers, scientists, user research and broader cross-org teams across Windows, Edge and Microsoft to build a plan and roadmap to evolve the experience and support our partners.

You will also rely on your experience in enhancing existing UX & platform solutions at scale to be adopted by multiple products and teams across Microsoft.

The Search organization includes the product, engineering, and growth teams responsible for Microsoft Bing worldwide.

Our mission is to delight users everywhere with the best search experience. We are focused on creating competitive and differentiated search quality experiences, which we do by applying highly advanced ML technologies such as large-scale deep learning models and by investing in more modern search experiences.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

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Microsoft AI are looking for a talented Principal Product Manager at their Hyderabad office. This role sits at the heart of strategic decision-making, turning model capabilities into specific product features that scale and serve users well. You'll work directly with applied science, engineering, and design to turn AI research into practical products.

About the Role

As a Principal Product Manager, you will define and deliver on the strategic roadmap and vision across multiple initiatives. You will identify user workflows where AI adds clear value, basing decisions on data and user feedback. You will turn model capabilities into specific product features, define MVPs, and refine them using user and business metrics. You will work directly with applied science, engineering, and design to turn AI research into practical products that scale and serve users well.

Accountabilities

• Define and deliver on the strategic roadmap and vision across multiple initiatives.
• Identify user workflows where AI adds clear value, basing decisions on data and user feedback.
• Turn model capabilities into specific product features, define MVPs, and refine them using user and business metrics.
• Work directly with applied science, engineering, and design to turn AI research into practical products that scale and serve users well.

The Candidate we're looking for

Experience:

• 8+ years experience in product/service/program management or software development.

Technical skills:

• Familiarity with experimentation tools, data analytics, and strong in vibe coding / working knowledge of coding (Python, JavaScript, SQL).

Personal attributes:

• Excellent analytical, communication, presentation and negotiation skills with cross-functional organizations, customers and stakeholders.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading technology company and make a positive impact on the world.
• Collaborative and dynamic work environment.
• Professional development opportunities.

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