Location: Dublin, Ireland

Job Description:

As a Principal Engineer at Intercom, you will have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.

As an experienced engineer, you will have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects. You will provide assessments of project progress, risks, and challenges to engineering leadership to help guide resource allocation and prioritization. You will contribute to our technical architecture as we grow, scaling to service requests from all our customers' customers. You will care about agility as much as you care for scalability and availability, with continuous deployment keeping us focused on incremental releases.

You will contribute to all phases of software development, including ideation, prototyping, design, and implementation. This role has a mix of both hands-on development as well as lead/architecture work. You will build using the best tools in the industry, investing heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

You will play an active role in hiring, mentoring, and career development of other engineers. You will raise the bar for technical standards, performance, reliability, and operational excellence.

What skills do I need?

You will ideally have built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created. You will have significant, demonstrated impact that your work has had on the product and/or the teams. You will have deep knowledge of a high-level programming language, such as Ruby, Python, or Perl, and experience with distributed systems. You will have 2+ years of experience as the primary technical leader for a team.

Benefits

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

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We are looking for a Principal Engineer to join our team at Intercom. As a Principal Engineer, you will lead the definition and execution of key strategic initiatives, working autonomously and being accountable for strategic execution in part of the engineering organization.

You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.

Responsibilities:

• Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.

• Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers' customers. We're growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

Requirements:

• Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn't need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy

Benefits:

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Policies:

• Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

• We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

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As a Principal Engineer, you will:

• Collaborate and communicate with Payments Engineering teams to design, develop, and champion best-practices, patterns, and standards for all payments applications.
• Work closely with our CTO and other architects to create holistic technology solutions for our customers.
• Be part of the Tech Leads group, driving measurable outcomes and iterative delivery strategy, removing roadblocks, empowering others, and mentoring high-potential engineers.
• Produce clear, detailed, and actionable design documents, architecture blueprints, architectural decisions with context, decision, and tradeoffs.
• Be involved in hands-on development of proof-of-concepts, prototypes, and real production-ready code.
• Mentor engineers on architecture best practices and standards.
• Engage in all phases of the software lifecycle - design, implement, test, deploy, and support services in production.
• Maintain a culture of code quality through rigorous testing, automation, and code reviews.
• Be proactive and innovative - we rely on your feedback to build a world-class product.

We're seeking individuals with an equal flair for creative problem-solving, enthusiasm for new technologies, and a desire to contribute to our product. You will likely be successful in this role if you identify with the following traits: attention to detail, problem solver, customer-oriented, versatile, resilient, and confident.

If all of this sounds interesting to you, we'd love to hear from you.

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Key responsibilities include:

• Managing the full SOC development lifecycle, including micro-architecture, RTL design, verification, DFT, physical design, and tapeout management.
• Collaborating with partners on software, firmware, and packaged part solutions, ensuring seamless integration and delivery.
• Occasionally traveling and working on-site at customer premises to support project execution and strengthen customer relationships.

As a Principal Engineer, you will shape Synopsys' role as a trusted partner for advanced SOC design across multiple industries, including automotive, aerospace, and high-performance computing. You will advance the adoption of cutting-edge technologies and design methodologies in customer projects. You will mentor and develop engineering talent, fostering technical excellence and innovation within the team.

To succeed in this role, you will need:

• BSEE, MSEE, or Ph.D. in Electrical and/or Computer Engineering.
• Minimum 10 years of experience in SOC-level architecture and RTL development.
• Proficiency in SOC system architecture, micro-architecture, RTL development, design verification, DFT, and tapeout management.
• Expertise in high-performance computing architectures for mobile, data center, automotive, and edge computing SOCs.
• In-depth knowledge of interconnect options (Arteris NOC, AMBA AXI, CXL, etc.) and SOC standard interfaces (PCIe, DDR, HBM, MIPI CSI/DSI, SPI, I2C).
• Implementation experience with CPU architectures (RISCV, ARC, X86, ARM).
• Hands-on experience with workflow tools (git, gitlab, github).
• Ability to travel and work on-site as needed; eligibility for government security clearances is a plus.

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