As PPO Lead, you will own the PPO portfolio at the team level,setting strategic priorities, allocating resources, and ensuring delivery is tied to measurable outcomes. You will also partner cross-functionally to embed AI and automation into People operations and to institutionalize standards, governance, and a service catalog across portfolios.

Responsibilities:

• Lead, mentor, and develop the process optimization team. Build team capability in Lean/Six Sigma methods, data analysis, and automation best practices.
• Define team goals, conduct performance reviews, and create development plans that align individual growth with business needs.
• Drive development and adoption of a standardized Service Catalog to clarify offerings, SLAs, and handoffs across People functions.
• Instill governance, operating rhythms, and escalation paths to reduce ambiguity in process ownership.
• Define and track metrics that demonstrate current state, progress, and business value; ensure all delivery is evidence-based.
• Establish scalable reporting and dashboards to surface performance, ROI, and opportunities for further optimization.

Strategic Portfolio & Stakeholder Management:

• Act as the primary partner to People, Finance, IT, and other stakeholders to align process initiatives with broader organizational objectives. Communicate portfolio outcomes, risks, and roadmap updates to senior leadership; translate complex analysis into clear, actionable recommendations.
• Set strategic priorities, manage capacity, oversee program-level roadmaps and budgets and prioritize initiatives using rigorous ROI frameworks and resource trade-offs.
• Ensure consistent, high-quality delivery across projects and maintain a backlog that reflects strategic value and operational urgency.
• Lead continuous improvement efforts and knowledge sharing across the organization.

Technical Enablement, AI, & Automation:

• Champion use of AI and automation to reduce manual toil and eliminate bottlenecks
• Ensure technical designs meet business requirements, security/compliance constraints, and scalability needs through User Acceptance Testing.

Requirements:

• 7+ years of experience in process optimization, business process reengineering, or operations, with people leadership experience.
• Deep expertise with DMAIC and other Lean/Six Sigma methodologies and proven experience applying them at scale.
• Experience designing and operationalizing Service Catalogs or centralized service management models.
• Strong track record of prioritizing work using ROI analysis and managing a portfolio of projects.
• Demonstrated technical fluency and experience leveraging AI and automation to streamline enterprise processes.
• Excellent analytical, communication, and stakeholder management skills; comfortable presenting to senior leaders.

Preferred Qualifications:

• Professional certification in Lean Six Sigma (e.g., Green/Black Belt).
• Experience managing process optimization in a high-growth tech environment, preferably supporting HR operations.
• Experience with tooling for process mapping, automation, and analytics platforms.

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