The ideal candidate will have a strong on-site presence, the ability to influence at all levels, and a mindset of 'see it, own it, fix it.' They should be comfortable rolling up their sleeves, navigating ambiguity, and operating beyond the scope of a traditional People role.

Responsibilities:

• Serve as the primary People contact for front-line/property teams across multiple U.S. locations, driving both people and business outcomes
• Build deep, trusted relationships with on-site leaders and teams through consistent in-person engagement and visibility
• Own and lead employee relations end-to-end, including complex investigations, conflict resolution, and risk mitigation with sound judgment and business alignment
• Act as a coach and thought partner to front-line/property leaders, elevating their ability to manage performance, drive accountability, and lead high-performing teams
• Drive performance management at scale, ensuring clear expectations, consistent feedback, and strong follow-through across properties
• Step into operational environments when needed to observe, assess, and directly support teams in improving execution, structure, and team effectiveness
• Lead and execute key People initiatives (onboarding, training, engagement, retention strategies), while continuously identifying opportunities for improvement
• Own onboarding strategy and execution for all front-line/property employees, ensuring new hires ramp quickly and are set up for success from Day 1
• Ensure full compliance with federal, state, and local employment laws, while balancing risk with practical business needs
• Partner cross-functionally with Recruiting, Payroll, and Operations to drive alignment and seamless execution across the employee lifecycle
• Analyze trends across properties (turnover, engagement, performance) and proactively translate insights into action plans
• Reinforce and operationalize company culture, values, and service standards across all teams

Ideal Background:

• 5+ years of progressive HR/People experience, with a strong emphasis on multi-site, hospitality, property management, or field-based environments
• This role requires a minimum of 4 days per week on-site across our properties, with travel between locations as needed
• Willingness and ability to travel out of state as we grow into new markets
• Proven ability to operate autonomously and lead beyond scope, taking ownership of both people and operational challenges
• Deep expertise in employee relations, including complex investigations and high-stakes decision-making
• Demonstrated experience coaching and influencing front-line and mid-level leaders
• Comfortable in fast-paced, high-growth environments with shifting priorities
• Strong knowledge of multi-state employment laws and best practices
• Excellent communication skills with a direct, confident, and solutions-oriented approach
• Highly organized with strong execution and follow-through

What Success Looks Like:

• Trusted partner to property leaders, with strong credibility and influence across teams
• Proactive ownership of challenges, problems are identified early and solved effectively
• Improved team performance through stronger leadership, accountability, and structure
• Consistent, compliant, and high-quality handling of employee relations matters
• Faster onboarding ramp and increased new hire success
• Increased manager capability in handling people and performance challenges independently
• Positive impact on engagement, retention, and overall team culture
• Ability to step into ambiguity, take control, and drive results without needing direction

Additional Information:

Benefits:

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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