At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We are a dynamic team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation.

Role Summary

As part of our rapid global expansion, we are looking for an EMEA Lead RSI (Regional Systems Integrator) to join our EMEA Partner GTM team.

Key Responsibilities

Build strategic partnership plans and executive relationships:

• Design and implement Mistral's EMEA alliance strategy, with a focus on RSI's, and boutique consulting firms specializing in building and delivering AI systems.

• Negotiate or enhance partnership agreements and contracts, ensuring they are mutually beneficial and align with our company's interests.

• Develop and execute strategic plans to drive pipeline and co-selling activities with the top Regional Systems Integrators in EMEA

• Own end-to-end responsibilities including financial business outcomes, co-sell, technical integrations, joint marketing campaigns, etc.

• Expand partnership within top RSI partners to new product teams, industry sales teams, etc.

• Align partner executive stakeholders to key Mistral executive counterparts.

• Manage partner enablement programs, including training and certification initiatives that empower partners to effectively represent and implement Mistral's technologies

• Gather and synthesize market intelligence and product feedback from partners to inform Mistral's product and go-to-market strategies

• Drive partnership KPIs including partner-influenced revenue, partner-sourced opportunities, and partner attach rates

• Collaborate cross-functionally with Sales, Product, Marketing, and other teams to ensure alignment and successful execution of partnership initiative

About you

• Bachelor's degree in Business, Marketing, Information Technology, or a related field. An MBA or related advanced degree is preferred.

• Minimum of 5 years of experience in GTM roles with experience in partner management, business development or sales roles.

• Deep knowledge and past experience working in the EMEA SI ecosystem with specific experience with top Regional and Boutique SI's

• Ideally, a strong network within top EMEA SI partner organizations.

• Excellent negotiation, communication, and interpersonal skills.

• Strong understanding of the technology or software industry, with a focus on RSI partnerships.

• Ability to travel as needed to meet with partners and attend industry events.

• Strong analytical skills, with the ability to monitor and analyze partnership performance and provide actionable insights.

• Builder, self-starter with the ability to work independently and as part of a team.

• Experience working in a constantly changing environment with multiple internal stakeholders

• Demonstrated ability to collaborate with cross-functional teams

• Strong written and verbal communication skills in English (native) and, ideally, other European languages

Our Culture

We're driven to build a strong company culture and are looking for individuals with solid alignment with the following:

• Reason with rigor

• Are you audacious enough?

• Make our customers succeed

• Ship early and accelerate

• Leave your ego aside

Benefits

France: Competitive cash salary and equity, food, sport, transportation, health, parental leave policy

UK: Competitive cash salary and equity, insurance, transportation, meal voucher, pension plan

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As the #1 podcast platform in the world, we look to continue improving and scaling the experience of podcasts on Spotify. We build and maintain products like Spotify for Podcasters, Megaphone, and Chartable, and are always eager to provide creators with easy ways to increase their audiences on Spotify and give them new innovative means for monetization.

Responsibilities

Build and grow Spotify’s video podcast ecosystem in Korea by identifying, onboarding, and developing high-potential creators and media partners Act as a trusted partner across both independent creators and established media companies, clearly articulating Spotify’s platform value and growth opportunities Develop a strong understanding of the Korean creator and media landscape to inform acquisition and partnership strategy Lead on-platform growth initiatives, managing editorial surfaces and optimizing content placement to connect the right content with the right audiences Plan and execute 360-degree promotional campaigns for key video podcast launches and tentpole cultural moments Collaborate cross-functionally with Marketing, PR, and global Creator Partnerships teams to ensure local initiatives align with broader business goals Use data and insights to inform strategy, track performance, and continuously refine how we support creator & media partners growth

Who You Are

You understand both independent creator dynamics and structured media organization workflows, and know how to navigate each effectively You know how to identify high-potential creators and build meaningful, trust-based partnerships that drive long-term growth You are experienced in business development and product advocacy, with a track record of designing and managing scalable programs You have strong analytical skills and are comfortable using tools like Tableau or Looker to translate complex data into actionable insights You are highly organized and can manage editorial calendars, campaign workflows, and multiple creator relationships with minimal supervision You communicate fluently in Korean and English (written and verbal), and can confidently bridge local partners with global stakeholders You care deeply about creator culture and are excited about shaping the future of video podcasts in Korea

Where You'll Be

This role is based in Seoul, Korea We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home

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At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We are a company that democratizes AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments.

Our offerings include le Chat, the AI assistant for life and work. We are a team passionate about AI and its potential to transform society.

Role Summary

As part of our rapid global expansion, we are looking for an EMEA Lead RSI (Regional Systems Integrator) to join our EMEA Partner GTM team.

Key Responsibilities

Build strategic partnership plans and executive relationships:

• Design and implement Mistral’s EMEA alliance strategy, with a focus on RSI’s, and boutique consulting firms specializing in building and delivering AI systems.

• Negotiate or enhance partnership agreements and contracts, ensuring they are mutually beneficial and align with our company's interests.

• Develop and execute strategic plans to drive pipeline and co-selling activities with the top Regional Systems Integrators in EMEA

• Own end-to-end responsibilities including financial business outcomes, co-sell, technical integrations, joint marketing campaigns, etc.

• Expand partnership within top RSI partners to new product teams, industry sales teams, etc.

• Align partner executive stakeholders to key Mistral executive counterparts.

• Manage partner enablement programs, including training and certification initiatives that empower partners to effectively represent and implement Mistral’s technologies

• Gather and synthesize market intelligence and product feedback from partners to inform Mistral’s product and go-to-market strategies

• Drive partnership KPIs including partner-influenced revenue, partner-sourced opportunities, and partner attach rates

• Collaborate cross-functionally with Sales, Product, Marketing, and other teams to ensure alignment and successful execution of partnership initiative

About you

• Bachelor's degree in Business, Marketing, Information Technology, or a related field. An MBA or related advanced degree is preferred.

• Minimum of 5 years of experience in GTM roles with experience in partner management, business development or sales roles.

• Deep knowledge and past experience working in the EMEA SI ecosystem with specific experience with top Regional and Boutique SI’s

• Ideally, a strong network within top EMEA SI partner organizations.

• Excellent negotiation, communication, and interpersonal skills.

• Strong understanding of the technology or software industry, with a focus on RSI partnerships.

• Ability to travel as needed to meet with partners and attend industry events.

• Strong analytical skills, with the ability to monitor and analyze partnership performance and provide actionable insights.

• Builder, self-starter with the ability to work independently and as part of a team.

• Experience working in a constantly changing environment with multiple internal stakeholders

• Demonstrated ability to collaborate with cross-functional teams

• Strong written and verbal communication skills in English (native) and, ideally, other European languages

Benefits

France

• Competitive cash salary and equity

• Food: Daily lunch vouchers

• Sport: Monthly contribution to a Gympass subscription

• Transportation: Monthly contribution to a mobility pass

• Health: Full health insurance for you and your family

• Parental: Generous parental leave policy

UK

• Competitive cash salary and equity

• Insurance

• Transportation: Reimburse office parking charges, or 90GBP/month for public transport

• Sport: 90GBP/month reimbursement for gym membership

• Meal voucher: £200 monthly allowance for its meals

• Pension plan: SmartPension (percentages are 5% Employee & 3% Employer)

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Support Partner Manager

Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $234K – $260K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI.

About the Role

As a Support Partner Manager (Vendor Manager), you will own the health, performance, and long-term scalability of multiple support partner and vendor relationships. This is a vendor leadership role first and foremost: you will drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans), while also building the operating model that enables support to scale without linear headcount growth.

A core component of this role (approximately 25–30%) is establishing how we do Workforce Management (WFM) across both internal teams and external BPO partners. This is not an intraday scheduling or WFM analyst role. Instead, you will define the frameworks, standards, and systems for forecasting, capacity planning, staffing strategy, and performance-to-plan—then partner with Operations, Data, Systems/Tooling, and vendor leaders to implement and run them.

You’ll collaborate closely with User Operations teams (e.g., Trust & Safety, Fraud & Risk), Systems/Tooling, Data partners, and Product/PM stakeholders as we launch new workflow and launch and scale new programs.

In this role you will drive:

• End-to-end vendor leadership: Own day-to-day oversight, relationship health, and executive-level accountability for multiple support vendors/BPOs.

• Performance management & remediation: Define and manage SLA/KPI performance expectations, run WBRs/QBRs, identify performance gaps, and drive structured turnaround plans with clear owners and timelines.

• Escalation and risk management: Serve as the primary escalation point for vendor issues, including incident response, surge events, quality regressions, and continuity risks; ensure vendors have strong operational controls and playbooks.

• Commercial and operational governance: Partner on contract levers, staffing commitments, service scope changes, and operational cadences; ensure governance mechanisms produce measurable outcomes.

• Workforce Management (WFM) operating model design (25 - 30%):

• Establish the WFM approach across internal and BPO teams (forecasting, capacity planning, staffing assumptions, coverage standards).

• Stand up a consistent planning cadence tied to business drivers (weekly/monthly/quarterly) and ensure partners operate to it.

• Operational reporting and executive narratives: Produce clear, decision-ready reporting on vendor health, capacity risk, and scaling constraints; translate operational signals into recommendations for leadership.

You might thrive in this role if you have:

• 5+ years in vendor/BPO operations management, support operations, or partner performance leadership in a scaled environment.

• Proven ability to run vendor governance: QBRs, SLA/KPI design, escalation paths, remediation plans, and cross-functional stakeholder management.

• Awareness of and some experience with workforce planning approaches—e.g., forecasting frameworks, capacity models, staffing strategies, and performance-to-plan systems. across global, multi-site support operations.

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What you'll do

Intro.

• Task 1: Build joint GTM plans with key partners to drive partner-sourced pipeline and revenue.
• Task 2: Recruit, enable, and grow a network of solutions partners who build, integrate, and deliver innovative voice-AI experiences on top of the ElevenLabs platform.

What you need

• Skill 1: 7+ years of experience in building and managing successful regional solutions partnerships in North America.
• Skill 2: Strong understanding of API-driven products and the ability to partner closely with engineering, product, and solutions teams.

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