You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others.

You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments.

The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations.

The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results.

You will:

• Build and drive some of our most critical operational processes

• Own the day-to-day delivery of customer commitments

• Create an effective feedback loop between the front line, product, strategy, and customers

• Collaborate with stakeholders to improve processes for new and existing customers

Ideally you’d have:

• Advanced English skills

• At least three months of industry experience in an operational role and/or a top-tier consulting firm

• An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business

• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results

• Analytical, planning, and process improvement capability

Nice to have:

• Experience with reading SQL, or have demonstrated analytical skills

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Responsibilities

• Own and manage project schedules, deliverables, and cross-functional milestones for FDE-led initiatives
• Support the definition, documentation, and tracking of technical requirements and system capabilities
• Run and coordinate structured design reviews to capture decisions and ensure alignment with engineering and product roadmaps
• Track and manage FDE-related budgets, vendor contracts, and spend against plan
• Monitor risks, resourcing constraints, and execution dependencies across fielded projects
• Maintain accurate documentation of Bill of Materials (BOMs), procurement timelines, and key component delivery schedules
• Drive the day-to-day operational rhythm of the FDE team
• Drive logistics and coordination for field operations, customer demos, internal tests, and deployments
• Ensure centralized visibility into team activities via dashboards and regular reporting on deliverables and resource utilization
• Collaborate with engineering, product, legal, and compliance teams to ensure alignment on FDE goals and execution timelines
• Serve as a trusted liaison between the FDE team and internal and external stakeholders, ensuring clear, timely communication and follow-through
• Support scaling the team to an international footprint
• Partner with the FDE Manager to ensure strategic initiatives are staffed, scoped, and executed effectively
• Identify and improve operational inefficiencies across onboarding, documentation, tooling, and knowledge sharing
• Develop and refine process workflows, templates, and coordination mechanisms to scale execution quality and consistency
• Coordinate hiring and onboarding efforts for new FDE team members

Qualifications

• 3+ years of experience in operations, project coordination, or engineering program management in robotics, aerospace, defense, or a similar field
• Bachelor's degree in engineering, operations, or a related field
• Experience managing schedules, budgets, and component delivery timelines in a hardware and software environment
• Proven experience supporting multi-disciplinary teams in fast-paced, field-driven contexts
• Familiarity with running or supporting design reviews, managing requirements traceability, and coordinating subsystem development efforts
• Proficient in project management tools (e.g., Monday, Coda, MS Excel, or equivalent)
• Detail-oriented, with a systems-level mindset, and the ability to manage technical documentation and execution workflows
• Excellent communicator and able to translate between technical teams, external partners, and operational stakeholders
• Self-starter with a strong bias toward ownership and a pragmatic, get-things-done attitude
• Experience working with ERP systems (e.g., NetSuite), MRP systems (e.g., ION), and BOM management tools (e.g., Arena)
• Familiarity with U.S. defense contracting, DoD logistics, and proposal/IRAD tracking is preferred

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Additional Information This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).

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