{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/onboarding-specialist"},"x-facet":{"type":"title","slug":"onboarding-specialist","display":"Onboarding Specialist","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_75db2b95-8e8"},"title":"Onboarding Specialist","description":"<p>As an Onboarding Specialist at Dialpad, you will play a crucial role in customer interaction and enablement, supporting and troubleshooting product areas and technical implementations. You will facilitate onboarding deployment for new customers and products purchased, host end-user and admin training sessions, provide detailed walkthroughs, and deliver quality onboarding in a timely manner.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Facilitating onboarding deployment for new customers and products purchased</li>\n<li>Hosting end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management</li>\n<li>Providing detailed walkthroughs and training new customers with implementation and portal setup</li>\n<li>Delivering quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication</li>\n<li>Driving customers to implement best practices</li>\n<li>Clearly communicating product configuration setup requirements and expectations with customers</li>\n<li>Acting as the customer&#39;s escalation point for any onboarding-related issues</li>\n<li>Working on ad-hoc tasks as necessary</li>\n</ul>\n<p>To succeed in this role, you will bring:</p>\n<ul>\n<li>At least 2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management</li>\n<li>At least 1 year of experience configuring, updating, and supporting VOIP solutions</li>\n<li>Preferably with experience in chat, handling multiple windows</li>\n<li>Excellent English communication skills</li>\n<li>Strong customer service orientation</li>\n<li>Ability to work independently with minimal management guidelines</li>\n<li>Organized, detail-oriented, and self-motivated</li>\n<li>Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions</li>\n<li>Experience with telecommunication or SaaS providers required</li>\n<li>Excellent internet connectivity required</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_75db2b95-8e8","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Dialpad","sameAs":"https://dialpad.com","logo":"https://logos.yubhub.co/dialpad.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dialpad/jobs/8497401002","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Customer Onboarding","Software Implementation","Account Management","VOIP solutions","Chat","English communication skills","Customer service orientation","Telecommunication or SaaS providers"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:52:02.082Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasig City, Metro Manila, Philippines"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Customer Onboarding, Software Implementation, Account Management, VOIP solutions, Chat, English communication skills, Customer service orientation, Telecommunication or SaaS providers"}]}